Regional Corporate Processing Manager

CrossCountry Mortgage (CCM) is the nation's number one distributed retail mortgage lender with more than 7,000 employees operating over 700 branches and servicing loans across all 50 states, D.C. and Puerto Rico. Our company has been recognized ten times on the Inc. 5000 list of America's fastest-growing private businesses and has received many awards for our standout culture.

A culture where you can grow! CCM has created an exceptional culture driving employee engagement, exceeding employee expectations, and directly impacting company success. At our core, our entrepreneurial spirit empowers every employee to be who they are to help us move forward together. You’ll get unwavering support from all departments and total transparency from the top down.

CCM offers eligible employees a competitive compensation plan and a robust benefits package, including medical, dental, vision, as well as a 401K. We also offer company-provided short-term disability, an employee assistance program, and a wellness program.

Position Overview:

The Regional Corporate Processing Manager is responsible for overseeing and supervising the day-to-day activities of the CCM Corporate Processing Team Leads and their respective teams. This role maintains a firm understanding of all aspects of the loan process as it pertains to origination and processing, as well as acting as an expert resource for the CCM Processing Team Leads. The Regional Corporate Processing Manager has multiple Team Leads reporting to them.

Job Responsibilities:

• Oversee and supervise all aspects of the Corporate Processing Team Leads and their respective teams, including pipeline management, employee development, coaching, training, and performance management.

• Oversee team’s file quality and turn times to meet company SLA requirements.

• Ensure Team Leads are adhering to their respective expectations.

• Responsible for responding to emails, and/or phone calls within company SLA requirements.

• Keep up to date on Operation and Agency changes and updates.

• Interview potential Junior/Senior Processor candidates.

• Monitor team pipeline to ensure compliance as it pertains to RESPA, TIL, HMDA, Reg. B.

• Work with the Corporate Loan Production Manager.

• Identify structural needs of department.

• Perform various other duties as required.

Qualifications and Skills:

• High School Diploma or equivalent required.

• Minimum of 5 years residential mortgage processing experience required.

• Experience with Encompass.

• Previous processing management experience of 20 plus team members.

• Knowledge of RESPA guidelines and all mortgage and consumer lending regulations.

• Excellent math and analytical skills.

• Excellent communication skills

• Excellent prioritization and time management skills to meet deadlines.

• Proficient in DU, LP, Microsoft Outlook, and Windows.

This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.