Purpose:
The Regional Account Manager (RAM) is responsible for outside commercial sales, lead generation, client procurement, and commercial job management. This primary role is outside sales of Floor & Decor’s Commercial products to medium and large institutional buyers. In addition to working on leads sourced at the store level you will also act as a liaison with the Inside Commercial Sales team and the end-user customer. In addition, this person will work with the Commercial Support Center to source, bid, and administer large commercial jobs.
Specific responsibilities include daily sales calls on existing customers. Will be required to present products to such entities as builders, developers, designers, contractors and all other decision makers in the sales and installation process. Additionally, must continually prospect for viable new accounts while developing a key awareness of what is happening within the (local) market.
Minimum Eligibility Requirements:
- High School Diploma or GED equivalent - Bachelor’s degree preferred
- 3+ years previous commercial industry sales experience required (preferably within the flooring or building materials industry)
- Successful track record in an outside sales environment
- Candidate must have familiarity with the LOCAL market
- Must be competent to work with and manage customer base thru CRM (Customer Relationship Management) tool such as Salesforce.com
- Experience required in RFPs, commercial job bids, and general construction sales
- Experience working in a retail environment a plus
- Strong analytical skills and problem-solving
- Strong computer skills including Microsoft Office Suite
- Excellent interpersonal and customer service skills including influencing and negotiation skills
- Ability to multi-task, meet deadlines, and work in a fast-paced environment
- A proven ability to work in an unstructured, unsupervised environment is required and must be able to exercise independent judgment and demonstrate solid time management and organizational skills
- Enjoy prospecting for new accounts
Essential Job Functions:
- Travel daily throughout the assigned area to call on existing customers and prospect new customers to solicit business
- Manage projects from inception to completion including identifying opportunity, product selection, specification, order placement, order tracking, delivery coordination, installation oversight, punch walk, and claim coordination (if necessary)
- Must continually prospect for viable new accounts while developing an awareness of what is happening within their local market
- Follow up on a variety of leads from sources such as Dodge, store leads, networking groups, etc.
- Work with the PRO Teams in each location to pursue commercial leads passed along by the store team to maximize sales efforts
- Submit proposals and responses to RFQs and RFPs issued by prospective customers after obtaining pricing and specifications approval from management, as appropriate
- Follow-up with the Inside Commercial Sales team on key dates to complete sales and satisfy the customer’s requirements
- Work with the purchasing and inventory teams via the Commercial Support Center to confirm product availability or if a special purchase order (PO) is needed
- Stay current on merchandise training, new products and product lines
- Monitor prospects’ contract calendars and prepare reports on status of leads and other reports as required
- Participate in trade associations and trade shows, and assists in other promotional efforts
- Perform additional functions, duties and specific tasks of a similar nature and scope as necessary in order to achieve assigned business objectives
Working Conditions (travel and environment)
- Daily car travel with limited air travel based upon customer and/or corporate events
- The noise level in the work environment is typically quiet to moderate
Benefits & Rewards
Bonus opportunities & career advancement opportunities at every level
Programs that help you reach your financial goals: 401k with company match, Employee Stock Purchase Plan, and Referral Bonus Program
Medical, Dental, Vision, Life, and other Insurance Plans (subject to eligibility criteria)
Work-life balance, including:
Paid vacation and sick time for eligible associates
Paid holidays plus a personal holiday
Paid Volunteer Time Off that starts on Day 1
Equal Employment Opportunity
Floor & Decor provides equal employment opportunities to all associates and applicants without regard to age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, disability, veteran status, genetic information, ethnicity, citizenship, or any other category protected by law.
This policy applies to all areas of employment, including recruitment, testing, screening, hiring, selection for training, upgrading, transfer, demotion, layoff, discipline, termination, compensation, benefits and all other privileges, terms and conditions of employment. This policy and the law prohibit employment discrimination against any associate or applicant on the basis of any legally protected status outlined above.
Skills Required
- High school diploma or GED equivalent
- Bachelor’s degree
- At least 3 years of commercial industry sales experience
- Commercial sales experience in flooring or building materials
- Successful track record in outside sales
- Familiarity with the local market
- Experience managing customers through a CRM tool such as Salesforce.com
- Experience with RFPs, commercial job bids, and general construction sales
- Retail environment experience
- Strong analytical and problem-solving skills
- Strong computer skills, including Microsoft Office Suite
- Excellent interpersonal, customer service, influencing, and negotiation skills
- Ability to multitask, meet deadlines, and work in a fast-paced environment
- Ability to work independently and exercise sound judgment
- Strong time-management and organizational skills
- Willingness and ability to prospect for new accounts
- Ability to travel daily by car throughout the assigned area
Floor & Decor Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Floor & Decor and has not been reviewed or approved by Floor & Decor.
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Healthcare Strength — Health coverage is comprehensive, including medical, dental, vision, virtual care via Teladoc, wellness incentives, and an Employee Assistance Program. These offerings are described as a main reason to work there even when pay is questioned.
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Retirement Support — A 401(k) with company match and an Employee Stock Purchase Plan are available, with bonuses in some roles adding to total compensation. These components provide long-term financial value for full-time employees.
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Leave & Time Off Breadth — Paid time off, paid parental leave, volunteer time off from day one, and closure on major holidays are included, with some holidays paid at time-and-a-half. Store hours that typically end by early evening support a more predictable schedule.
Floor & Decor Insights
What We Do
At Floor & Decor, we don't just sell flooring; we create endless possibilities. Redefining the retail experience since 2000, we are constantly in build mode, just like our customers. Joining F&D means moving fast, being part of decisions, and getting support at every turn.
Why Work With Us
We are builders, both of dream spaces and careers. You aren't just a number at a store selling some of everything -- you're a valued associate receiving customized training plans and endless career possibilities at a store focused on doing one thing better than anyone else.
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