Regional CAAS Coordinator

We are seeking a highly motivated Regional CAAS Coordinator who thrives in a fast-paced environment and brings exceptional organization, attention to detail, and follow-through. This individual plays a critical role in supporting the CAAS team by ensuring no task slips through the cracks and that managers receive timely, accurate data to drive client and team success. 

 The Regional CAAS Coordinator will be responsible for managing operational workflows, tracking key deadlines, and providing reporting to CAAS leadership. This role collaborates closely with internal accounting teams and administrative staff to maintain accuracy across systems, documentation, and client communications. 

 If you are a proactive, detail-oriented professional who excels at task coordination, reporting, and supporting managers in a multi-client environment, we invite you to apply. 

 As a platinum Sage partner, TydeCo U and our partner entity TydeCo PTY LTD. specialize in delivering cutting-edge ERP and HRP solutions such as Sage 300 Cloud and Sage Intacct. We also offer Outsourced Accounting solutions to help clients streamline financial operations and scale with confidence. Our dedication to innovation, excellence, and client success ensures businesses not only adopt our solutions but thrive in competitive markets. If you're ready to lead in a fast-paced, high-impact environment, we invite you to be part of our journey. 

 This position will report to a CAAS Team Manager. It follows a 8-hour workday, which in practice typically aligns with a schedule of approximately 9:00 AM – 6:00 PM SAST to provide meaningful overlap with U.S. business hours, while remaining flexible based on business needs.  This position can be remote within Cape Town, with the ability to work from our TydeCo office as required. Alternatively, it can be based remotely in the Gauteng province, with the flexibility to travel to the Cape Town office as required. 

Key Responsibilities: 

Global Support  

• Operate within a global framework, ensuring adaptability to support teams, meet deadlines and participate in virtual meetings across multiple time zones based in Canada, South Africa, U.K. or the U.S., as needed. 

• Collaborate with international stakeholders, adjusting to varying schedules and priorities as needed. 

• Facilitate seamless communication and coordination across global teams to support sales operational efficiency. 

• Maintain flexibility in scheduling to accommodate time-sensitive tasks and cross-regional collaboration. 

Task & Workflow Management 

• Track and manage recurring CAAS tasks, ensuring timely completion and follow-up 

• Monitor group email inboxes and escalate items requiring Manager attention 

• Maintain client folders, prepare access guides, and update the portal to ensure accuracy of client details 

• Coordinate fixed fee renewal process, providing reports and reminders to Managers 

• Track month-end close status across clients and flag delays or bottlenecks 

Reporting & Documentation 

• Compile and deliver timesheet reports, budget vs. actual comparisons, and respond to billing inquiries 

• Review FloQast documentation and flag potential errors for Managers 

• Set up and update FloQast client tasks and due dates as needed 

• Maintain 1099 status tracker and support year end reporting requirements 

• Provide regular updates to CAAS Managers to support decision making 

Internal Collaboration 

• Partner with internal accounting and administrative teams as needed to support the CAAS team 

• Support client onboarding with access documents and call summaries 

• Attend and document internal CAAS meetings 

• Provide administrative support to CAAS leadership as needed 

Key Attributes: 

• Resilience and Adaptability: In a dynamic, fast-paced environment, your resilience shines through. You thrive under pressure, maintaining composure and focus while adapting to changing circumstances. Your proactive approach to overcoming challenges is a key driver of your success in the CAAS coordination function. 

• Attention to Detail: Your meticulous attention to detail ensures accuracy in all CAAS coordination tasks such as generating reports and client access guides. You are committed to upholding the highest standards, recognizing that even the smallest details contribute to the overall effectiveness of CAAS operations. 

• Collaborative Team Player: You are known for your strong teamwork skills and willingness to go above and beyond your primary responsibilities. Your collaborative spirit helps create a cohesive sales team that works together to achieve organizational objectives, fostering a supportive work culture. 

• Client-Focused Excellence: You place a premium on client satisfaction by deeply understanding their unique financial processes, respective business need, and continuous support, are integral to your role in driving client success and long-term loyalty. 

• Problem-Solving Skills and Agility: With insightful analysis and innovative problem-solving, you excel at identifying operational efficiencies and opportunities for improvement. Ability to juggle multiple deadlines, manage digital calendars, and track progress efficiently. 

• Adaptability and Accountability: Thriving in a dynamic environment, you are proactive in establishing a culture of accountability where performance goals are met and exceeded. Drive results with precision, setting clear, actionable metrics and holding yourself and your team to the highest standards of success. 

Qualifications: 

• Experience: 2+ years in a CAAS coordination or accounting role  

• Bachelor’s degree or equivalent experience in Accounting, or a related field or in lieu of degree 4+ years of relevant experience. 

• Experience working with Office 365, QBO, Bill, Ramp, FloQast. 

• Prior experience coordinating with accounting teams is a plus. 

• Strong organizational and time-management skills. 

• Excellent verbal and written communication skills using AI tools like FireFlies for meeting minutes. 

• Analytical mindset to track and interpret accounting data. 

• Ability to work in a fast-paced, cross-functional environment. 

Work Environment: 

Work can take place either in an open office setting or remote setting with the expectation to travel onsite based on business and management needs. This is a full-time position that requires the ability to work a flexible and regular full-time schedule. It requires the ability to sit and work at a computer for extended periods of time and communicate effectively with a diverse audience in person, by phone and by computer. 

About Us: 

TydeCo is an equal opportunity employer, along with our partner entities AWCape, Applico, and Lescault and Walderman Inc. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from qualified candidates of all backgrounds, regardless of race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy, maternity, or any other legally protected characteristics. 

We reserve the right to not fill this role.