Elsevier is a global information analytics company that helps institutions and professionals progress science, advance healthcare and improve performance for the benefit of humanity. We serve the research, academic and clinical communities through the application of technology and analytics to content. In this way, we empower those communities to contribute to social progress, to enhance human well-being and to share and expand the breadth of human knowledge.
About the Role
The Strategic Account Analyst plays a key role in supporting commercial success across Elsevier’s Academic & Government customer portfólio. Working closely with Account Managers, this position leverages research intelligence, analytics, and customer insights to drive retention, identify growth opportunities, and demonstrate the value of Elsevier’s solutions to universities, research institutions, and government agencies.
Responsibilities1. Strategic Support for Account Managers (Academic & Government)
Customer ROI Analysis: Develop and maintain impact reports (using Scopus and SciVal data) to demonstrate the value of Elsevier’s portfolio to key government agencies (e.g., CAPES) and top-tier universities.
Whitespace Identification: Conduct "gap analyses" to identify upsell and cross-sell opportunities within existing accounts, particularly for emerging AI-driven tools and Open Access transitions.
Retention Modeling: Build early-warning systems to identify accounts at risk of non-renewal by analyzing usage patterns and engagement metrics.
Proposal Support: Assist in the creation of data-heavy commercial proposals for large-scale government tenders and consortium negotiations.
2. Regional Leadership & Director Support
Regional Performance Tracking: Manage and report on regional KPIs, including pipeline health, forecasting accuracy, and revenue targets for the Latam sales team.
Strategic Project Management: Support the Director in regional initiatives, such as the implementation of new sales frameworks (e.g., ROI-based selling) and the rollout of regional research infrastructure projects.
Market Intelligence: Monitor the Latin American research landscape, providing updates on competitor moves, government funding shifts, and local academic trends.
Executive Reporting: Prepare monthly and quarterly business review (MBR/QBR) presentations for global leadership, distilling complex regional data into actionable executive summaries.
3. Data Governance & Process Optimization
CRM Excellence: Ensure the integrity of regional data within Salesforce, acting as the local champion for data hygiene and reporting standards.
- Dashboard Development: Build and maintain automated dashboards (Power BI or Tableau) that provide real-time visibility into account health and regional sales performance.
Requirements Experience: 3–5 years in business analytics, sales operations, or management consulting—ideally within the EdTech, SaaS, or Academic Publishing sectors.
Technical Savvy: Advanced proficiency in Excel (vlookup, pivot tables, modeling) and CRM systems (Salesforce). Experience with AI, Power BI, Tableau, or SQL is highly preferred.
Mindset: A "Design Science" approach—you don’t just report on problems; you design artifacts (tools, templates, processes) to solve them.
Communication: Ability to translate complex data into a "story" that resonates with both academic librarians and high-level government officials.
Language Skills: Fluency in English, Portugues and Spanish is essential. Proficiency in Portuguese is a significant advantage given the strategic importance of the Brazilian market.
Education: Bachelor’s degree in Business, Economics, Data Science, or a related field. An MBA or advanced degree is a plus.
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Skills Required
- 3-5 years in business analytics, sales operations, or management consulting (EdTech, SaaS, or Academic Publishing preferred)
- Advanced proficiency in Excel (vlookup, pivot tables, modeling)
- Experience with CRM systems, specifically Salesforce; responsible for data hygiene and reporting
- Experience building dashboards with Power BI or Tableau
- Experience with SQL
- Experience using Scopus and SciVal for research intelligence and impact reporting
- Familiarity with AI-driven tools and analytics
- Design Science mindset: build tools, templates, and processes to solve problems
- Ability to translate complex data into compelling narratives for academic and government stakeholders
- Fluency in English, Portuguese, and Spanish
- Bachelor's degree in Business, Economics, Data Science, or related field
- MBA or advanced degree
What We Do
Elsevier is a world-leading provider of information solutions that enhance the performance of science, health, and technology professionals, empowering them to make better decisions, and deliver better care. Because informed decisions lead to better outcomes, Elsevier is a leader in information and analytics for customers across the global research and health ecosystems. Elsevier helps researchers and healthcare professionals advance science and improve health outcomes for the benefit of society. We do this by facilitating insights and critical decision-making for customers across the global research and health ecosystems.
