- Provide reactive and proactive technical support for customers including machine and process troubleshooting
- Coordinate hot issues with regional product support, customer operations and regional service managers
- Act as high-level technical resource for all of applications as well as sales, field service, product marketing and, of course, our customers
- Design/conduct/directs complex experiments/field tests to ascertain hitherto unknown information
- Coordinate and qualify customer trials, experiments, and JDP's
- Interpret and communicate results
- Prepare detailed scientific reports and comprehensive proposals
- Perform scientific or mathematical analysis and calculations
- Contribute ideas which improve our product or processes
- Understand and interpret business and technology trends
- Publish technical papers, application notes, manuals and presents seminars to train others
- Present technical results and product information to support marketing and sales objectives
- Provide summary of process flows and tool usage trends from region into product marketing
- Reviews and studies professional literature and other wise maintains and improves current technical skills
- Discuss and write about technical issues
- Oversee Regional Applications Engineers, direct responsibility for performance review of regional engineers
- Provide guidance and information resources to train and develop others, incl. amongst others problem solving & customers interactions
- Support the Country Managers team, participating in pre-sales and technology scouting, interactions with engineering
- Ensure that the Axcelis Sales & Service Organization is properly supported in all technical and commercial issues
Skills/Knowledge/Abilities
Ability to: Interface, negotiate, and coach customers on technical problems in both proactive and reactive mode. Apply scientific method to difficult problems. Logically analyze data and technical information. Design experiments and statistical process control techniques. Research information. Prepare technical written reports. Make corrective plans. Recommend changes in design standards and polices. Apply technical troubleshooting to customers. Demonstrate integrity and trust. Demonstrate creativity on the job. Organize work. Learn on the fly.
Knowledge of: Multiple aspects of semiconductor equipment subsystems. Basic implanter physics. Beam optics. Dosimetry systems, Diffusion technology and Processing, Vacuum technology. Semiconductor fabrication and device physics. Clean room protocols and wafer processing. Implant chemical analysis techniques. Implant and wafer metrology. Statistical process control and DOE. Basic business, accounting & financial practices. Basic management techniques. Supervising others.
Skilled at: Using PC. Guiding others through technical issues. Personal communications. Delivering formal training & presentations. Interpreting engineering standards and forms. Applying knowledge to the solution of difficult problems. Written communication. Time management. Technical learning. Problem solving. Priority setting.
Education
Preferred Degrees: BS plus 10 years, Masters plus 5 years, Ph. D plus 3-5 years
Travel
0-25%
Skills Required
- Experience providing technical support and troubleshooting for semiconductor equipment
- Knowledge of implanter physics and beam optics
- Experience with dosimetry systems
- Knowledge of diffusion technology, vacuum technology, wafer processing and clean room protocols
- Experience with implant chemical analysis and implant/wafer metrology
- Experience in statistical process control (SPC) and design of experiments (DOE)
- Ability to design and conduct complex experiments and field tests
- Excellent written and verbal technical communication; prepare reports, proposals, and deliver presentations
- Supervisory experience; oversee regional engineers and conduct performance reviews
- Ability to support sales, pre-sales, product marketing, and field service interactions
- Proficient using PC and standard office/technical software
- Education: BS plus 10 years, Masters plus 5 years, or PhD plus 3-5 years
- Willingness to travel up to 25%
Axcelis Technologies Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Axcelis Technologies and has not been reviewed or approved by Axcelis Technologies.
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Healthcare Strength — Healthcare is considered robust, with medical (PPO), dental, and company‑paid life and disability coverage included. Coverage quality is characterized as strong across core offerings.
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Retirement Support — Retirement programs include a 401(k) with employer match in the U.S. and compliant retirement plans internationally. These offerings support long‑term savings across regions.
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Equity Value & Accessibility — Equity participation is accessible via an Employee Stock Purchase Plan available to employees in multiple countries. This ownership avenue is positioned as a notable component of total rewards.
Axcelis Technologies Insights
What We Do
Axcelis Technologies, Inc. is a world-leading provider of equipment and services to the semiconductor manufacturing industry. For over forty five years, chipmakers from around the globe have relied on Axcelis' tools and process expertise to form the transistors that power all electronics - from smartphones and laptops, cameras, personal music players and more. Our equipment portfolio comprises a powerful suite of manufacturing technologies for ion implantation, one of the most critical steps in the IC manufacturing process. In addition, we provide extensive aftermarket service and support, including spare parts, equipment upgrades, maintenance services, and customer training. Our customers include all of the 20 largest semiconductor manufacturers in the world. More than 3000 of our products are in use worldwide. At our Advanced Technology Center in Beverly, Mass., we collaborate with customers and other industry experts to develop next-generation applications and process capabilities. We support our customers with a worldwide network of 38 field offices in 10 countries. In all that we do, our strategy is singular: align every Axcelis innovation and success with our customers' goals. We strive to understand the entirety of their challenges and stand ready to deliver the technology, service and support they need to succeed.
