GENERAL PURPOSE
Directs the overall operations of multi-business units, which consist of long-term care facilities. Directs the recruiting, selecting, placing, developing and retaining of facility administrators, as well as coordinating company support service personnel for the facilities. Partners with other subsidiaries to maximize benefits to residents.
QUALIFICATIONS
• Active Nursing Home Administrators License for State.
• Minimum of five (5) years experience in operations management within long term care setting
• Demonstrated ability to achieve desired business results
• Strategic planning and organizational capabilities
• Must be able to travel extensively
• Must have patience, tact, enthusiasm, and positive attitude toward the elderly and disabled
• Must be able to speak, read, write, and understand English
• Must be capable of performing the ESSENTIAL JOB FUNCTIONS and PHYSICAL AND SENSORY REQUIREMENTS FOR ALL JOB FUNCTIONS as outlined below.
STANDARD REQUIREMENTS
1. Support the Mission, Values, and Vision of NHS Management, L.L.C. and the facility.
2. Knowledgeable of resident rights and ensures an atmosphere, which allows for the privacy, dignity, and well-being of all residents in a safe, secure environment.
3. Report to Management immediately all instances of abuse, neglect, misappropriation/handling of resident property, or other concerns such as inadequate staffing, etc.
4. Participate in all investigations as required.
5. Follows policies for acceptable attendance, uniform and dress codes including personal
hygiene, and other work duties as assigned.
6. Support, cooperate with, and implement specific procedures and programs for:
a. Safety, including standard precautions and safe work practices, established fire/safety/disaster plans, risk management, and security, report and/or correct unsafe working conditions, equipment repair and maintenance needs.
b. Maintain confidentiality of all data, including resident, employee, and operations data and comply with HIPAA Privacy and Security.
c. Comply with all Quality Assurance and regulatory requirements.
d. Comply with current law and policy to provide a work environment free from harassment, and all illegal and discriminatory behavior.
e. Complete required in-service training.
7. Support and participate in common teamwork and provide great customer service
a. Have a positive frame of mind, friendly communication and genuine care and concern with residents, families, visitors and co-workers.
b. Treat residents, families, visitors and co-workers with courtesy and respect, say please, thank you, hello, and goodbye.
c. Cooperate and work together with all co-workers, assisting others with a cheerful and helpful attitude.
d. Create a positive work environment by promoting dignity, respect and civility in the workplace; avoid negative behaviors that counteract a healthy work environment; treat others as you want to be treated; avoid negative talk such as rumors and gossip.
e. Plan and complete job duties with minimal supervisory direction, including appropriate judgment.
f. Use tactful, appropriate communications in sensitive and emotional situations.
g. Follow up as appropriate with supervisor, co-workers or residents regarding reported complaints, problems, and concerns.
8. Provide Great Customer Service to internal and external customers:
a. Promote positive public relations with residents, family members, and guests.
b. Support facilities and facility staff in a friendly, courteous and cooperative manner.
9. Comply with all company policies and procedures regarding HIPAA Privacy and Security, the company’s Corporate Compliance and Quality Assurance program requirements.
ESSENTIAL JOB FUNCTIONS
A. ADMINISTRATIVE FUNCTIONS
1. Direct supervision of Administrators and Regional Nurse Consultants.
2. Develop systems to monitor each facility’s compliance with Northport Health Services’ policies & procedures.
3. Assist Administrators in identifying problems and developing sound action plans to create and maintain an atmosphere of excellent customer service and positive employee morale.
4. Maintains availability for guidance and consultation during facility surveys and inspections.
5. Develop systems to monitor each facility’s compliance with all State and Federal regulations.
6. Directs recruiting, selecting and screening of facility Administrators and Regional Consultants.
7. Ensure each facility administrator develops, implements, and maintains effective marketing and public relations programs.
8. Develop and maintain positive relationships with appropriate regulatory agencies.
9. Ensure that each facility Administrator plans, develops, and maintains a functioning QA and TQI program.
10. Maintain current knowledge of standards of long-term care, and issues and trends affecting the long-term care profession.
11. Assist Administrator in developing effective marketing plans for each business unit, evaluate effectiveness at least each thirty (30) days and modify as necessary.
12. Assist in developing an internal admission process that ensures a positive customer service attitude and timely response.
13. Assist with corporate Medicare unit, regional nurse and therapy providers to ensure coverage and services meet patient needs.
14. Explore development of new business opportunities in each business unit. Work with administrators to refer other business units to company subsidiaries.
15. Direct administrators in planning financial performance based on census, labor, and unusual expenses.
16. Eliminate / reduce patient liability claims through use of corporate policies and established customer service program.
17. Monitor corporate clinical benchmarks, Q.I.’s, T.Q.I. reports, Corporate Q.A. results, and Facility Q.A. process. Assist in implementing and monitoring plans to ensure each business unit corrects identified issues.
18. Ensure each business unit uses technology as per corporate guidelines.
19. Monitor survey preparedness and ensure correction on first revisit.
20. Assist in developing recruitment and retention programs in business units that ensure adequate staffing on a daily basis.
Skills Required
- Active Nursing Home Administrator License for state
- Minimum five (5) years experience in operations management within long term care
- Demonstrated ability to achieve desired business results
- Strategic planning and organizational capabilities
- Ability to travel extensively
- Patience, tact, enthusiasm, and positive attitude toward elderly and disabled
- Ability to speak, read, write, and understand English
- Ability to perform essential job functions and physical and sensory requirements
- Knowledge of resident rights, HIPAA privacy and security, and regulatory compliance
