ROLE/ Responsibilities:
Managing and updating the flow of homes DCJ email correspondence in WMS and portal
• Ad-hoc administration and data entry projects from time to time as directed by the Regional Manager
• Management of Office administration requirements
• Case management and tenant engagement for any escalations
• Support Region in achievement of KPI’s and Service delivery.
• Monthly and Weekly reporting as directed by the Regional Manager
• Management escalated matters under the direction of the Regional Manager
Safety and Zero Harm:
Comply with and require others to comply with relevant legislation, standards and Codes of Practice.
▪ Maintain safety, quality and environment as a consistent agenda item at all workgroup meetings.
▪ Provide Downer workers with supervision according to their capabilities to ensure that tasks are performed safely and in accordance with the documented procedures.
▪ Make certain all employees within their area(s) of control receive appropriate training to perform work in a safe, legal and competent manner.
▪ Make certain Zero Harm responsibilities and accountabilities have been communicated to contractors engaged within their area(s) of control.
▪ Allocate appropriate resources to effectively support Zero Harm functions within the business.
▪ Implement the Zero Harm Management Plan and other associated project documentation that identify and control the risks.
Experience:
▪ Strong communication and interpersonal skills, with the ability to convey complex information clearly and effectively.
▪ Strong Experience in administration.
Skills & Knowledge:
▪ Proven experience (2 years) in previous administration support role.
▪ An understanding of the adherence to Key Performance measures
▪ Sound computer literacy and formal reporting and report writing skills
▪ Demonstrate competent communication and interpersonal skills
• An understanding of adhering to a department budget
Skills Required
- Proven administration support experience (2 years)
- Strong administration experience
- Strong communication and interpersonal skills
- Understanding of Key Performance measures (KPIs)
- Sound computer literacy and formal report writing skills
- Understanding of adhering to a department budget
- Experience managing DCJ email correspondence using WMS and portal
What We Do
Downer Group is a leading provider of integrated infrastructure services across Australia and New Zealand, operating in sectors such as transport, utilities, facilities, and defense.
