Regional Account Manager

TMS Global are a wholly owned subsidiary of DS Smith PLC, a multi-national packaging and display manufacturing business. TMS Global specialise in the outsourcing of retail display, print and packaging and are active in 97 markets globally. Our TMS community consists of just over 300 people who are spread internationally across APAC, LATAM, EMEA and NA.

About the role

TMS Global is seeking a highly skilled and motivated Regional Account Manager to join our onsite team in Shanghai, China.

As the Regional Account Manager at TMS, you will support the Client Services Director in leading the operational management of assigned client accounts, playing a key role in strengthening partnerships, ensuring flawless execution, and driving sustainable business growth.

You will have the ability to adapt to evolving client needs, while ensuring compliance and meeting financial targets through ensuring the operation runs efficiently and delivers value. You will work closely with the growth team, to drive the strategic growth agenda across your market and support the global strategy.

Some of your responsibilities will include:

• Providing leadership and mentorship to account teams, ensuring professional development, performance excellence, and accountability.
• Collaborate with Client Services Director to develop and implement strategic account plans that achieve both client objectives and internal business goals.
• Oversee the delivery of print and display management projects, ensuring alignment with budget, quality, and timeline expectations.
• Work in partnership with the Growth team to ensure alignment between strategic growth initiatives, shopper-centric design solutions, and regional operational delivery.
• Drive continuous improvement across operations to enhance quality, efficiency, and service delivery.
• Ensure margin and performance targets are achieved while balancing operational excellence, client satisfaction, and internal value creation.
• Ensure timely and accurate reporting of key metrics, including financial updates, KPI dashboards, and other client deliverables.
• Drive cost efficiency by identifying and implementing process improvements, eliminating inefficiencies, and capturing gainshare opportunities.
• Build long-term relationships with key client stakeholders.

To be successful in this role the following skills are essential:

• Proven experience in account management within display and print management environments.
• Managing and executing managed service strategies.
• Planning, budgeting, and cost management.
• Project management, including the production of semi-permanent or permanent displays, point of sale and marketing.
• Procurement and vendor management

About you

You will be an experienced people leader with a proven track record in developing and managing teams to succeed and deliver. You will have good commercial and business acumen and excel in managing the operational aspects of campaigns, projects, and jobs. Your expertise lies in fostering lasting relationships and taking a collaborative approach in all that you do.

Due to the nature of the role, fluency in English is required to liaise effectively with clients and colleagues.

This is a great opportunity to join a supportive global team and make a real impact on how we deliver to our clients, so don’t delay and apply now to join the world of TMS.

“To achieve our aim of being among the most successful, sustainable and responsible companies in the world, we aim to build a diverse, motivated, and engaged workforce. Our goal is to create a culture of inclusion where everyone is treated fairly, differences are valued, and everyone has an equal opportunity to succeed.

Our people come from diverse backgrounds, bring different perspectives, ideas and experiences to generate unique solutions focused on present and future sustainability challenges. We welcome all candidates to apply, even those not meeting all criteria.”