· Client Facing Role that manages the overall business relationship
· Account mapping, business unit breakdown (touchpoints to align regional/global team)
· Understanding transport and storage of out of gauge cargo
o Truck configurations (step, rng, dry van, double drop)
o OFR (ro-ro), Air (cao), Contract Logistics
o Insurance liability and risk
· Familiar with project site management/construction zones
· Project planning for all modes of transport
· Run WBR/QBRs & ensure they are properly prepared for
· Ensure each Crane Worldwide office servicing the account understands the SOPs and executes accordingly
· Report Creation / Monitoring / Distribution (responsible/accountable)
· Performance management (responsible/accountable)
· Market Analysis / Industry Awareness
· Drives collaborative efforts internally by supporting and sharing best practices in the following key areas:
Client Reviews Strategic Business Plans
Value add Programs Process Improvements
Tender Management Technology Solutions
· Impact & coverage analysis -> identify service or opportunity gaps
· Penetrate organizational structure and develop relationship beyond main points of contact
· Maintain rates and assess yields monthly
· Monitor account for timely payments and assist with collections on past due invoices
· Enter all meeting notes, action items, complaints, compliments into our CRM and distribute to appropriate people in global network
· When necessary, travel within region to visit accounts/account sites and Crane Worldwide offices to review procedures and maintain customer information/satisfaction
· Ensure all company policies and regulatory requirements are adhered to
· Identify growth opportunities and develop a strategy to secure opportunities with the appropriate internal resources
· Create a business development plan with short- and long-term business objectives, initiatives, and quantified value-added contribution
· Other duties as assigned
Skills Required
- Client-facing account and business relationship management experience
- Understanding of out-of-gauge cargo transportation and storage
- Knowledge of truck configurations, ocean roll-on/roll-off, air cargo, contract logistics, insurance liability, and risk
- Familiarity with project sites and construction zones
- Project planning across multiple transportation modes
- Ability to prepare and conduct WBRs and QBRs
- SOP implementation and performance management
- Report creation, monitoring, and distribution
- Market analysis and industry awareness
- Tender management, strategic business planning, process improvement, and technology solutions
- Rate maintenance and monthly yield assessment
- Payment monitoring and collections support
- CRM documentation and distribution of account activity
- Business development planning and growth opportunity execution
- Willingness to travel within the region
- Compliance with company policies and regulatory requirements
What We Do
Crane Worldwide Logistics provides top-class logistics solutions. Whether you're looking for Supply Chain Management, Freight Forwarding, Air Freight, Ocean Freight (FCL & LCL), Rail Freight, Trucking, Shipping, Warehousing, or Customs Brokerage, we are your nearby 3PL provider. Get a freight quote today.
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