Purpose
The Regional Account Manager is responsible in developing mutually beneficial relationships between KONE and customers which are strategic or nationally / locally important and in which also maximises KONE’s current and future share of our customer’s lift business by identifying solutions and developing processes that add value to both KONE and the customer.
This role will cover customers within North & South London areas.
Key Responsibilities:
- Creating and managing sales opportunities in your customer base with the account teams.
- Sharing customer knowledge and contacts to support other account team members to win business.
- Creating value propositions with clearly described benefits of KONE solutions for customer’s needs.
- Accountable for national or frame agreements and managing the customer’s contract portfolio.
- Developing the profitability of the customers’ business with KONE according to the account plan.
- Developing market intelligence and customer insight to develop credibility and a competitive advantage.
- Canvassing new business whilst ensuring you retain and grow existing accounts.
- Negotiating and re-new contracts.
- Collaborating with operational service teams to help coordinate service completions on a weekly, monthly, and annual basis.
Skills and experience required:
- Experience in Account Management is essential.
- A Sales background is desirable.
- Mastering customer contacts, presentations, and negotiations, closing deals, tendering process, aftersales activities, and good knowledge of contractual and financial terms.
- Good influencing skills.
- Experience in maintaining and developing existing customer accounts.
- Ability to communicate features advantages, benefits, and value to different customers’ needs.
- Ability to build rapport and collaborate with others within KONE and externally and drive performance / delivery.
- Aptitude in networking and building relationships.
- Adaptability and strong problem-solving skills.
- Effective communication skills together with good written and spoken English.
- Preference for Salesforce, SAP knowledge is desirable.
- Proficiency with Microsoft Office and CRM systems.
What KONE can offer:
We offer a competitive salary, 25 days holiday and additional Bank Holidays, 1 paid Volunteering Day, Company Pension Scheme, Quarterly Commission, Car/Travel Allowance, Private Medical Insurance, Dental Plan, Gymflexi Membership, Life Assurance, PDI, Development opportunities and development reviews to help you achieve your professional goals. Endless support from experienced leaders within the lifts and escalator industry, Kone Discounts, 24/7 GP Support & Wellbeing Access, Hybrid Flexible Working.
At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.
Read more on https://kone.com/global/en/careers.html
Skills Required
- Experience in account management
- Experience maintaining and developing existing customer accounts
- Customer presentations, negotiations, deal closing, tendering, and aftersales experience
- Knowledge of contractual and financial terms
- Strong influencing, communication, networking, relationship-building, and collaboration skills
- Ability to communicate features, advantages, benefits, and value according to customer needs
- Adaptability and strong problem-solving skills
- Good written and spoken English
- Sales background
- Salesforce knowledge
- SAP knowledge
- Proficiency with Microsoft Office and CRM systems
Kone Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Kone and has not been reviewed or approved by Kone.
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Fair & Transparent Compensation — Pay is considered competitive across many roles and markets, with field positions sometimes benefiting from overtime and strong union scales. Feedback suggests base compensation is often a relative positive even when other factors vary.
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Retirement Support — Retirement programs, including 401(k) and in some regions pension or annuity structures, are consistently highlighted as strong. Feedback suggests these elements meaningfully enhance the overall package.
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Healthcare Strength — Core health coverage is viewed as comprehensive, commonly including medical, dental, and vision options. Feedback suggests a global well‑being framework and EAP resources further reinforce health-related support.
Kone Insights
What We Do
At KONE, our mission is to improve the flow of urban life. This means understanding urbanization and, together with our partners and customers, helping cities to become better and more sustainable places to live. As a global leader in the elevator and escalator industry, KONE provides elevators, escalators and automatic building doors, as well as solutions for maintenance and modernization to add value to buildings throughout their life cycle. Through more effective People Flow®, we make people's journeys safe, convenient and reliable, in taller, smarter buildings. Headquartered in Helsinki, Finland, we operate in more than 60 countries around the world, employ over 60,000 people and serve 550,000 customers. In 2022, KONE had annual sales of EUR 10.9 billion. KONE class B shares are listed on the Nasdaq Helsinki Ltd. in Finland.
