The Regional Account Manager is responsible for developing attractive growth opportunities in new or existing accounts through the identification and assessment of current or emerging application needs where Nordson Medical Interventional Solutions (NMIS) can be positioned. Success in this role is defined by the growth of business and profitability within the assigned sales region by translating business opportunities into realized programs. The Regional Account Manager contributes to the organization with a focus on increasing penetration of existing core component products. This position will be responsible to work with Sales leadership in developing a commercial strategy for the entire Nordson Medical product portfolio lines and leading the implementation of the strategy both by direct management and working with key groups and people needed to be successful.
Customer Management:
- Develop and build long term relationships with key stakeholders in both existing and potential Nordson Medical customers located within the region.
- Establish and maintain key customer relationships as a commercial leader, lead communication efforts between accounts and NMIS, establishing needed recurring calls, business reviews and face- to- face meetings to help manage/grow existing business
Cross functional collaboration:
- Collaborates closely with other functions to meet Strategic objectives set in the Nordson Medical Strategic plan.
- Partner with the global sales/account management organization and development teams in sharing market and customer intelligence. Willing to take calls outside working hours due to different time zones.
- Define value proposition and work with Product teams and Marketing to develop necessary tools for Sales efficiency within assigned region
Sales Strategy and Target Achievement:
- Meet annual assigned booking quotes that fuel revenue growth and strategic objectives within territory
- Accountable for delivering revenue growth generated from direct penetration of targeted accounts, markets, and applications
- Monitor regional market trends and competitor activity.
- Assess all potential customer opportunities within targeted sectors and prioritize resource allocation based on total size of opportunity, attractiveness, fit and time to revenue
Reporting and Documentation
- Identify prospective leads and enter/manage perspective customers and opportunities within CRM system. Proactively manage CRM lead database to ensure prompt follow up and execution from lead to opportunity
- Regularly forecast and report sales performance against goals. Weekly detailed updates to be sent to manager.
Client Acquisition:
- Communicates NMIS value proposition for products and services and is trusted adviser to customer base
- Manage the commercial processes from lead identification, territory call planning, and quote request
Regional Market Development:
- Create and manage Regional Account Plan using template that includes target customers and action plans that support growth of regional base for existing and target account.
- Coordinate with marketing, manage and attend regional trade shows to represent the company.
Customer Issue Resolution
- Collaborate with internal teams to address customer concerns, complaints so as to resolve quickly
- Manage customer request or any issues professionally and promptly
Face time with customers:
- Research the client thoroughly and clearly outline objective of meeting
- Prepare material for meeting in advance( proposal. Presentation, project status, sales number for 3 years, open orders, etc)
- Maximize client meeting by involving engineering, R&D and procurement team with defined objectives
- Drive meetings towards actionable outcomes and follow up strategically
Perform other related duties as assigned.
The Regional Account Manager is responsible for developing attractive growth opportunities in new or existing accounts through the identification and assessment of current or emerging application needs where Nordson Medical Interventional Solutions (NMIS) can be positioned. Success in this role is defined by the growth of business and profitability within the assigned sales region by translating business opportunities into realized programs. The Regional Account Manager contributes to the organization with a focus on increasing penetration of existing core component products. This position will be responsible to work with Sales leadership in developing a commercial strategy for the entire Nordson Medical product portfolio lines and leading the implementation of the strategy both by direct management and working with key groups and people needed to be successful.
Customer Management:
- Develop and build long term relationships with key stakeholders in both existing and potential Nordson Medical customers located within the region.
- Establish and maintain key customer relationships as a commercial leader, lead communication efforts between accounts and NMIS, establishing needed recurring calls, business reviews and face- to- face meetings to help manage/grow existing business
Cross functional collaboration:
- Collaborates closely with other functions to meet Strategic objectives set in the Nordson Medical Strategic plan.
- Partner with the global sales/account management organization and development teams in sharing market and customer intelligence. Willing to take calls outside working hours due to different time zones.
- Define value proposition and work with Product teams and Marketing to develop necessary tools for Sales efficiency within assigned region
Sales Strategy and Target Achievement:
- Meet annual assigned booking quotes that fuel revenue growth and strategic objectives within territory
- Accountable for delivering revenue growth generated from direct penetration of targeted accounts, markets, and applications
- Monitor regional market trends and competitor activity.
- Assess all potential customer opportunities within targeted sectors and prioritize resource allocation based on total size of opportunity, attractiveness, fit and time to revenue
Reporting and Documentation
- Identify prospective leads and enter/manage perspective customers and opportunities within CRM system. Proactively manage CRM lead database to ensure prompt follow up and execution from lead to opportunity
- Regularly forecast and report sales performance against goals. Weekly detailed updates to be sent to manager.
Client Acquisition:
- Communicates NMIS value proposition for products and services and is trusted adviser to customer base
- Manage the commercial processes from lead identification, territory call planning, and quote request
Regional Market Development:
- Create and manage Regional Account Plan using template that includes target customers and action plans that support growth of regional base for existing and target account.
- Coordinate with marketing, manage and attend regional trade shows to represent the company.
Customer Issue Resolution
- Collaborate with internal teams to address customer concerns, complaints so as to resolve quickly
- Manage customer request or any issues professionally and promptly
Face time with customers:
- Research the client thoroughly and clearly outline objective of meeting
- Prepare material for meeting in advance( proposal. Presentation, project status, sales number for 3 years, open orders, etc)
- Maximize client meeting by involving engineering, R&D and procurement team with defined objectives
- Drive meetings towards actionable outcomes and follow up strategically
Perform other related duties as assigned.
Skills Required
- Experience in sales management roles
- Ability to build relationships with clients
- Experience with CRM software
- Understanding of market trends in the medical industry
Nordson Corporation Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Nordson Corporation and has not been reviewed or approved by Nordson Corporation.
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Retirement Support — The 401(k) features automatic enrollment at 6%, a 50% match on up to 6% of pay, and an additional 3% company contribution for eligible U.S. employees even without employee contributions. Feedback suggests this retirement structure is above what many mid-size manufacturers offer.
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Leave & Time Off Breadth — Paid holidays and a typical year-end shutdown between Christmas and New Year’s at many U.S. locations expand time off beyond standard PTO. Feedback suggests this shutdown is a distinctive work-life perk, though availability can vary by site or business unit.
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Wellbeing & Lifestyle Benefits — Volunteer release time and a 3:1 charitable gift-matching program are offered alongside recognition programs, tuition assistance, and community initiatives. Feedback suggests these elements add value beyond core insurance and PTO.
Nordson Corporation Insights
What We Do
Nordson is a team of 7,300 global employees thriving in an environment where they are supported and encouraged to be their best. Working side by side, we build meaningful connections with each other and our customers. Together, we deliver products that are solutions, and they’re likely touching your life every day. Have you ever changed a diaper? Opened a box of cereal? Used a smart phone or driven a car? Then we’ve already met. At Nordson, we take pride in being an outstanding corporate citizen and strongly believe in sharing our success with the communities where our employees live and work. Whether you’re working in one of our labs, offices or manufacturing facilities, your efforts will enable our customers to succeed and our company to continuously improve and grow. We engineer, manufacture and market differentiated products and systems used for precision dispensing and processing in a variety of end markets, from packaging to transportation and medical to electronics. Founded in 1954, we operate under the values of integrity, respect for people, customer passion, energy and excellence. Nordson is headquartered in the United States in Westlake, Ohio, and has direct operations in more than 30 countries to support our products and systems with application expertise and a direct global sales and service organization
