Uber Eats is seeking an Account Management Lead to lead our high-performing, on-the-ground regional team responsible for Birmingham and the surrounding West Midlands area. Based in our regional hub in Birmingham, this role plays a key leadership role in shaping our regional commercial strategy to ensure we build the platform of choice across the West Midlands for restaurants and eaters.
The role is focused on accelerating growth across Birmingham and the surrounding area, leading a dedicated account management team that manages our most important local merchant partners. You will need to balance deep commercial insights, local nuance and empathy for your team and partners to drive the business forward, ensuring our top partners consistently succeed on Uber Eats.
As an Account Management Lead, you will provide hands-on leadership to your team, turning real-world complexities into strategic opportunities and results. This role requires high visibility on the ground—setting the standard for execution, local experience and navigating ambiguity to solve the multifaceted intersection of technology and real-world application.
We’re looking for a commercially minded, people-first leader who truly understands Birmingham’s business landscape and food scene, allowing them to inspire teams, build structured commercial processes and remain relentlessly partner-focused. You’ll bring first-hand experience in fast-growth, client-facing environments, acting as a strong collaborative thought partner to both your team and senior regional stakeholders.
What you’ll do
Lead & Develop: Provide hands-on leadership and coaching to Account Managers, embedding a high-performance culture to build trusted relationships and co-create partner growth plans.
Drive Regional Growth: Own your team’s regional performance by inspecting pipeline health and dashboards, course-correcting quickly when shifting priorities create pressure points.
Navigate Complexity: Manage internal and market complexity across Birmingham and the West Midlands, effectively balancing short-term targets with long-term partner health.
Cross-Functional Execution: Collaborate closely with Operations, Marketing and Product teams to influence scalable solutions and eliminate friction points for regional merchants.
Activate Commercial Levers: Drive the adoption of new products, marketing tools and commercial workflows across your territory, making fast, thoughtful decisions even with imperfect data.
Portfolio Discipline: Manage a complex merchant portfolio with urgency and focus, ensuring team resilience through tough commercial negotiations and evolving workflows.
Who you’ll beBirmingham & West Midlands Market Expertise: Deep commercial understanding of the Birmingham and wider West Midlands business ecosystem, with local insights to navigate regional market dynamics and merchant needs.
Commercial Leadership: 5+ years of experience in Account Management or Sales, with a proven track record of managing complex partner portfolios and handling direct customer responsibility.
People Development: 3+ years of dedicated people management or team leadership experience, with a demonstrated ability to coach sellers and build high-performing teams in rapid-growth environments.
Operational Excellence: Strong systems-thinking and analytical skills; proficient in using data and CRM tools such as Salesforce to manage pipelines, forecast accurately and optimise commercial processes.
Strategic Problem Solving: A resilient, resourceful leader capable of navigating ambiguity, making high-stakes decisions under pressure and solving multifaceted regional challenges.
Cross-Functional Influence: Highly collaborative communicator skilled at aligning stakeholders across multiple functional areas to drive scalable business solutions.
Preferred: Experience in B2B technology sales or the hospitality and restaurant industry.
About UsReady to Ride?
This isn't the kind of place where you follow a playbook — it's where you help write one. If you're driven by impact, energized by challenge, and ready to shape how the world moves — we'd love to hear from you.
You may be eligible for bonuses, equity, and other compensation, as well as a range of benefits. Explore our benefits.
Offices remain key to collaboration and Uber's culture. Unless approved for full remote work, employees must spend at least 50% of their time in-office. Some roles, like those at greenlight hubs, require full-time in-office presence. Ask your Recruiter for details about this role's requirements.
Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.
Skills Required
- 5+ years of experience in Account Management or Sales
- Proven experience managing complex partner portfolios and direct customer responsibility
- 3+ years of people management or team leadership experience
- Experience coaching sellers and building high-performing teams in rapid-growth environments
- Strong systems-thinking and analytical skills
- Proficiency with data and CRM tools such as Salesforce
- Accurate pipeline forecasting and commercial process optimization experience
- Ability to navigate ambiguity and make high-stakes decisions under pressure
- Strong cross-functional communication and stakeholder alignment skills
- Deep commercial understanding of Birmingham and the wider West Midlands business ecosystem
- Experience in B2B technology sales or the hospitality and restaurant industry
Uber Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Uber and has not been reviewed or approved by Uber.
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Parental & Family Support — Policies provide a minimum of fully paid parental leave for all parents and financial support for fertility, adoption, and surrogacy, with added credits to ease the transition. Programs extend to family medical leave and parenting support resources, indicating depth beyond baseline offerings.
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Healthcare Strength — Healthcare coverage is described as comprehensive across many countries, with medical, dental, vision, life, disability, and mental health benefits, plus allowances where direct plans are not available. Wellness programs and reimbursements further reinforce access to care.
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Wellbeing & Lifestyle Benefits — Monthly ride and meal credits, free office meals/snacks, fitness stipends, onsite gyms, and wellbeing reimbursements create meaningful everyday value. Home‑office stipends, travel medical coverage, and counseling support round out lifestyle-oriented perks.
Uber Insights
What We Do
We are Uber. The go-getters. The kind of people who are relentless about our mission to help people go anywhere and get anything. Movement is what we do. It’s our lifeblood. It runs through our veins. It’s what gets us out of bed each morning. It pushes us to constantly reimagine how we can move better. For you. For all the places you want to go. For all the things you want to get. For all the ways you want to earn. Across the entire world. In real-time. At the incredible speed of now.
Why Work With Us
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let’s move the world forward, together.
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