- Competitive salary & bonus scheme
- Private medical care and life insurance
- Multisport card and wellbeing support
- Flexible working solutions
- Learning and development opportunities
- Career growth in a global organization
- Friendly and collaborative work environment
- Stable employment with an industry leader
- Employee referral program
The role coordinates Sales Front Office activities, including Sales Management and CRM, within Wave 1 of the Business Transformation project supporting the migration to SAP S/4HANA.
The scope covers Belgium, the Netherlands, Switzerland, Poland, the Czech Republic, Slovakia, Hungary, Romania and Slovenia. You will coordinate local Key Users and support testing, training, deployment and ongoing process improvements across these countries.
Main responsibilities- Establish and coordinate a network of local Sales Front Office Key Users and provide second-level support.
- Coordinate Key User role confirmation, enrolment, onboarding and regular training for Key Users and end users.
- Participate in Train-the-Trainer sessions and deliver the relevant training locally.
- Conduct System Integration Testing (SIT) and support User Acceptance Testing (UAT).
- Support Sales Front Office deployment across the Wave 1 countries.
- Manage Sales Front Office incidents, resolve tickets within your area of responsibility and coordinate escalations with IT and other support teams.
- Identify and coordinate process improvements and change requests across the wave. Represent Wave 1 in the federated change governance structure.
- Act as the Wave 1 point of contact for CRM updates and contribute as a subject matter expert to relevant project teams.
- Ensure the availability of required Sales Front Office reports.
- Strong experience in sales process management.
- A degree in business administration, economics, IT, engineering or a related field is desirable. Relevant professional experience may substitute for a degree.
- In-depth understanding of the business processes and procedures relevant to Sales Front Office.
- Knowledge of SAP CPQ, Salesforce, Microsoft Office and Jira.
- Experience in analysing business information, documenting processes and identifying improvements.
- Ability to investigate and resolve issues in cooperation with local Key Users and IT.
- Ability to coordinate activities across countries and work with multiple stakeholders in a complex organisation.
- Clear communication skills, including the ability to explain processes and system requirements to different audiences.
- Structured approach to problem-solving and managing information from several sources.
- Ability to adapt to country-specific requirements and different cultural contexts.
- A good command of English is essential.
- Knowledge of additional languages used in the Wave 1 countries is an advantage.
- Willingness to travel more than 50% of working time, at least during the deployment phase.
Skills Required
- Strong experience in sales process management
- In-depth understanding of Sales Front Office business processes and procedures
- Knowledge of SAP CPQ
- Knowledge of Salesforce
- Knowledge of Microsoft Office
- Knowledge of Jira
- Experience analyzing business information, documenting processes, and identifying improvements
- Ability to investigate and resolve issues with local Key Users and IT
- Ability to coordinate activities across countries and multiple stakeholders
- Clear communication skills for explaining processes and system requirements
- Structured problem-solving and information-management skills
- Ability to adapt to country-specific requirements and cultural contexts
- Good command of English
- Degree in business administration, economics, IT, engineering, or related field
- Knowledge of additional languages used in Wave 1 countries
- Willingness to travel more than 50% of working time during deployment
What We Do
Looking to make your move? Then you’ve come to the right place! We are the KION Group, and the world of intralogistics is our home. Our solutions ensure the smooth flow of materials and information in production plants, warehouses, and distribution centers in over 100 countries. We have around 41,000 employees who make a real difference, helping us to become who we are today: the biggest manufacturer of forklift trucks and warehouse handling equipment in Europe, and one of the world’s leading warehouse automation providers. Successful? We are, but it’s all down to the motivated, highly trained, and multi-talented people that work for us. Would you like to be part of an international, diverse team? We can offer you interesting jobs and exciting career opportunities in an innovative, rapidly-growing, and forward-looking industry. With us, you benefit from numerous development opportunities in a globally active group, including the possibility of working at one of our locations abroad on a temporary basis. No matter which of our sites you work at, the KION values—integrity, collaboration, courage, and excellence—shape our individual action and our collaboration with colleagues, managers, customers, suppliers, and applicants both nationally and internationally. Who makes up the KION Group? With our international brands Linde Material Handling, STILL, and Baoli, as well as regional brands Fenwick and OM, we stand for exceptional technology and service expertise for forklift trucks and warehouse handling equipment around the world. Dematic expands the portfolio with its automated material handling solutions for intralogistics processes in warehouses, production, and sales
