Registration Scheduling Supervisor - Pediatrics Clinic

Posted 3 Days Ago
Be an Early Applicant
Fairbanks, AK, USA
In-Office
26-40 Hourly
Mid level
Healthtech
The Role
Supervises hospital registration, scheduling, pre-registration, and prior authorization operations. Leads staff hiring, training, scheduling, performance management, workflow improvement, reporting, budgeting, patient communication, insurance verification, authorization, and upfront collections. Ensures accurate, efficient, customer-focused service while meeting regulatory, financial, staffing, and departmental goals.
Summary Generated by Built In
Overview

This position supervises the daily operations of the registration, central scheduling, pre-registration and/or prior auth functions for the facility and its ancillary services. Ensures delivery of high quality, cost-effective and customer-friendly services to all patients and providers. Ensures work-flow efficiency. Ensures the use of available services is maximized in ancillary departments through the efficient scheduling of patients, tests, and procedures. Provides training and oversight to staff ensuring patients are assisted in an accurate and timely manner, insurances are verified and authorizations obtained, and that specified electronic medical records procedures are used. Resolves problems and conflicts among people and processes. Identifies quality improvement opportunities and takes appropriate action.


Pay & Benefits:

  • Compensation: $25.88 to $40.44 hourly wage based on experience and education
  • Additional Pay: Shift Differential, Annual Increases, Paid Time Off
  • Benefits: medical, vision, dental, 401k with employer match
  • Education Benefits: FHP Tuition Assistance, Student Loan Forgiveness
  • Other Benefits: Onsite Gym, Wellness Programs, Discount programs, The Learning Center (childcare services)
  • Schedule:EXEMPTFull-time, 40 hours per week, 5X8 hour day shifts

About Fairbanks Memorial Hospital

Fairbanks Memorial Hospital is a non-profit facility owned by the Greater Fairbanks Community Hospital Foundation. A Joint Commission-accredited facility with 152 licensed beds, Fairbanks Memorial Hospital is the primary referral center for residents of Alaska's interior with a strong patient-to-nurse ratio and Shared Leadership Infrastructure. In addition to our exceptional clinical environment, our location offers incomparable lifestyle rewards away from work. In Fairbanks, small-town living, spectacular natural beauty and endless recreation combine to create a one-of-a-kind place to live, work and play.


Responsibilities
  • Supervises the operations and staff for the registration, central scheduling, pre-registration and/or prior auth areas. Fosters a culture that reflects the core values and polices of the department and Foundation Health Partners. Achieves facility goals, maximizes usage of available services, and meets departmental goals in procedural accuracy, team productivity, and client satisfaction of physicians and FHP staff. Sets goals, coaches, monitors, and corrects performance of staff. Assures goals are achieved, and applicable workflows and processes have been followed. Manages staff schedules and timecards.
  • Manages personnel actions including recruiting, new hire actions, interviewing and selection of new staff, training, and performance management. Adheres to and participates in the development the department budget. Schedules staff to insure appropriate staffing levels at all times, while maintaining labor expenditures within budget guidelines. Provides daily leadership and motivates staff to provide the highest level of service and performance. Retains a high performing team.
  • Measures work outcomes against goals for applicable teams. Prepares and maintains unit statistical reports and maintains statistics and goals by team and individual. Develops implements and manages work procedures to ensure that tests, procedures and surgical procedures are scheduled appropriately, and that all preliminary instructions are fully and accurately delivered to patients. Investigates and resolves problems to ensure successful processes.
  • Provides information on patient registration and/or scheduling to all concerned departments. Maintains ongoing positive communications with patients, staff, physicians and other third parties to provide information or resolve issues. Maximizes cash flow by maintaining and monitoring the protocols and activities associated with the financial management of the patient account, including up-front cash collections (if applicable).
  • Proactively engages in process improvement. Identifies needs, updates and improves work processes and methods. Provides opportunities for strategic departmental improvements and communicates suggestions appropriately. Coordinates and participates in special projects as assigned. 
  • Performs all functions according to established policies, procedures, regulatory and accreditation requirements, as well as applicable professional standards. Provides all customers of Foundation Health with an excellent service experience by consistently demonstrating our core and leader behaviors each and every day.

    Qualifications

    Requires an Associate's degree in business, hospital management, or related fields or equivalent education, experience and knowledge.Requires skills normally acquired over three (3) or more years of medical office work, including previous experience with hospital registration and prior authorizations. Must have experience with office management, employee leadership, and/or employee supervision in a healthcare insurance and billing setting. Business skills and experience in the assigned work area are required. Must possess medical terminology knowledge, as well as experience with Medicaid plans and Medicare billing.Requires the ability to make independent, on the spot decisions, to resolve problems as they arise and to anticipate and prevent future problems. Requires the ability to communicate effectively verbally and in writing, and to effectively use common office software. Must have effective human relations and interpersonal skills.As is typical in this industry, variable shifts and hours, and on-call duties may be required.PREFERRED QUALIFICATIONSAdditional clinical knowledge and experience is advantageous. Experience with Cerner or MMS4 applications is preferred. Additional related education and/or experience preferred.


    Foundation Health Partners is an EEO/AAP employer; qqualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

    Skills Required

    • Associate's degree in business, hospital management, or a related field, or equivalent education, experience, and knowledge
    • Three or more years of medical office experience
    • Previous hospital registration and prior authorization experience
    • Experience with office management, employee leadership, and/or employee supervision in a healthcare insurance and billing setting
    • Business skills and experience in the assigned work area
    • Knowledge of medical terminology
    • Experience with Medicaid plans and Medicare billing
    • Ability to make independent decisions and resolve or prevent operational problems
    • Effective verbal and written communication skills
    • Ability to use common office software
    • Effective human relations and interpersonal skills
    • Experience with Cerner or MMS4 applications
    • Additional clinical knowledge and experience
    • Additional related education and/or experience
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    The Company
    546 Employees
    Year Founded: 1972

    What We Do

    Foundation Health Partners (FHP) is an independent, community-owned health system in Fairbanks, Alaska. It operates Tanana Valley Clinic, Fairbanks Memorial Hospital, and Denali Center, serving patients across Alaska’s Interior. The organization provides hospital, outpatient, specialty, emergency, and short- and long-term care, combining experienced professionals, advanced technology, and best practices to deliver compassionate, high-quality care for patients and residents throughout the region.

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