The Role
More than 135 years ago, we started with core values that never go out of style: listen, learn and help businesses and individuals reach their goals. These core values shape our culture, and we were recently Great Place to Work Certified because of our outstanding workplace culture and employee experience. As well, our financial strength and stability are key reasons Forbes named us one of the Best 100 Banks in America for the ninth consecutive year.
With more than $16 billion in assets and 135 branch locations throughout Washington, Oregon, Idaho, and California, we understand our role in the economy and take that responsibility seriously. In addition to offering a source of capital to personal banking clients and businesses of all sizes, we place a high importance on employee volunteerism and donate millions of dollars each year to community organizations.
As a Reg E Specialist with Banner Bank you will provide operational support, data analysis, review, research, and follow-through for cases related to Reg E Dispute Resolution for debit cards, ACH, On-line Bill Pay, and Consumer International Wires. Provide quality, accurate, and timely client service involving the daily processing of financial transactions. Handle extremely complex issues using current knowledge of specific financial products or regulations, such as Reg E, MasterCard, BSA, AML, OFAC, and UDAAP. Handles all tasks related to WW Distribution, to include but not limited to, picking up mail from post office, sorting mail, preparing shipments, and delivering mail.
In this role you'll have the opportunity to:
- Analyze and resolve claims while ensuring compliance with Regulation E, MasterCard, and ATM network timelines.
- Assist Bank staff with processing requirements to ensure timely and accurate resolution, while meeting client service expectations.
- Responsible for processing adjustments to client accounts ensuring they are completed within required timeframes.
- Responsible for picking up, sorting, posting, and delivering USPS, UPS, and FedEx packages through WW Distribution.
- Responsible for carrying out specialized research to resolve disputes, including but not limited to, communicating with internal and external clients on more complex issues.
- Responsible for posting information to various databases, making financial adjustments to client accounts, and producing correspondence to clients, merchants, and network affiliates.
- Maintain a thorough knowledge of assigned operations and compliance regulations while using analytical and technical skills to perform work effectively. Participate in training and cross-training.
- Responsible for complying with policies, procedures, security requirements, and government regulations.
Education & Certifications
- H.S. Diploma: required (an equivalent combination of education and experience may be considered)
Experience
- 0 to 2 years of experience in financial service, including knowledge of fraud investigation processes and regulations required
Knowledge, Skills and Abilities
- Ability to work independently as well as in a team environment. Ability to assess work priorities in order to simultaneously manage critical and deadline-driven projects.
- Possess excellent verbal and written business communication skills. Effective time management and problem resolution skills.
- Proven analytical ability to define problems, collect data, establish facts, work with variables in standardized and diverse situations, and draw valid conclusions.
- Ability to analyze and interpret governmental regulations and procedures. Demonstrated ability to write routine reports and correspondence.
- Proficient with advanced aspects of Microsoft Office. Able to quickly learn and adapt to new technologies.
- Knowledge of federal and state laws and regulations relative to electronic transactions and operations.
Compensation & Benefits
- Targeted starting salary range (based on location and experience): $19.60 - $25.82 hourly
- Incentive potential
- Comprehensive employee benefits, including: medical, dental, vision, LTD, STD and life insurance
- Paid vacation time, sick time and 11 company paid holidays
- 401k (with up to 4% match)
- Tuition reimbursement
- Get more information at: Employee Benefits | Banner Bank
Please take time to review Banner Bank's Consent & Privacy notice before applying.
Banner Bank is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, marital status, age, disability or protected veteran status.
Banner Bank does not accept unsolicited resumes from agencies and/or search firms for any job postings. Resumes submitted to any Banner Bank employee by a third-party agency and/or search firm without a valid written and signed search agreement, will become the sole property of Banner Bank. No fee will be paid if a candidate is hired for a position as a result of an unsolicited agency or search firm referral.
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The Company
What We Do
Banner Bank is proud to serve the West with comprehensive financial services. More than 130 years ago we started with core values that never go out of style: listen, learn and help people and businesses reach their goals. Today across Oregon, Washington, California and Idaho—we deliver a high level of individual service as a community bank, while also offering competitive products some might expect to find only at a nationwide financial institution. Member FDIC. Visit us for more information on the best banking solutions for your business.
