Reg E Dispute Processor

IBC Bank successes are the result of an aggressive and innovative attitude. The Bank's "We Do More" philosophy reflects its dedication to the growth and success of its employees, customers and communities.   IBC bank hires talented, creative and dedicated individuals to help our business succeed.  We are a company that values leadership, community engagement and relationship building that leads to a culture of excellence.   We are currently seeking to fill positions across all business segments. IBC's focus is to be customer centric and strive to provide excellent customer experience. 

Time Type:

Full time

This is an in-office position.

Department:

775 Fraud

Job Summary:

Reg E Processor will be responsible for understanding Regulation E, managing general ledger (GL) accounts, and answering customer inquiries in a friendly and courteous manner.

Job Description:

ESSENTIAL JOB FUNCTIONS

The statements on this job description are intended to describe the general nature of level of work being performed by incumbents.  They are not an exhaustive list of all responsibilities, duties, and skills required by all incumbents.

• Serve as key liaison to Fraud/Reg E division for addressing specific functions related to debit card, ATM, ACH disputes and other Reg E disputes.
• Delivering exceptional service to our customers, resolving any issues/concerns, by swiftly answering customer inquiries in a friendly and courteous manner.
• Process Debit Card, ATM, and ACH disputes following Reg E, NACHA, Visa and bank procedures.
• Understand core systems, applications and technical platforms
• Identifying recoverable transactions and initiating merchant chargebacks/representments.
• Investigates claims to validate the authenticity of the request.
• Monitor and correct bot processes as utilized by the department to process debit card POS disputes
• Preparing and ensuring customer notifications are sent within applicable regulatory requirements.
• Validate bill payments and respond or escalate to appropriate personnel
• Understand, research, and clear exceptions on general ledgers and resolve exceptions
• Other duties as required by the Fraud/Reg E Department.

SKILLS

• Strong organization and time management, problem solving, troubleshooting, and communication skills required
• Computer literacy and proficiency in Microsoft Office Suite (Word, Excel, Project, PowerPoint)
• General banking industry business knowledge/experience with Reg E.
• Proficient communication skills both verbally and in writing, this position requires communication to bank personnel and customers on a daily basis
• General knowledge of converting PDF documents
• Comfortable working in a paperless environment
• General knowledge of office equipment, such as printers, scanners, phones, etc.

EDUCATION

• High School Diploma/GED Equivalent
• General banking industry business knowledge/experience with Reg. E., National Automated Clearing House Association (NACHA) regulation for ACH processing of Disputes, Visa rules for processing debit card disputes and proficient in Microsoft Office Suite (Word, Excel, Project, PowerPoint)
• At least one year experience of the same or equivalent position