Refurbishment Line Coordinator

What you would be expected to do:

• Plan, organise, and oversee daily refurbishment center operations.
• Manage end-to-end product flow from inbound receipt to outbound dispatch.
• Set and monitor operational targets to ensure throughput, quality, inventory accuracy, and turnaround time (TAT) KPIs are consistently achieved.
• Monitor workflow across all refurbishment stages and eliminate operational bottlenecks.
• Ensure efficient utilisation of manpower, equipment, tools, and workspace.
• Minimise work-in-progress inventory and operational backlogs.
• Help continuous improvement initiatives to increase productivity and operational efficiency.

• Maintain absolute inventory accountability for all products, spare parts, harvested components, refurbished units, and field return goods.
• Ensure complete serial-level traceability of all products throughout the refurbishment lifecycle.
• Maintain accurate historical records of every product movement from receipt through final disposition.
• Ensure any product can be traced back to its origin, screening outcome, repair history, harvested components, technicians involved, and final status.
• Conduct regular stock reconciliations and investigate inventory discrepancies.
• Implement and enforce inventory control processes including cycle counts, stock audits, and inventory variance investigations.
• Ensure accurate serialization and tracking of products and components at all refurbishment stages.

• Oversee the physical receipt, verification, classification, and recording of all inbound products.
• Ensure inbound stock is accurately received both physically and within the CRM system.
• Perform thorough reconciliations between physical inventory and system records without shortcuts or process deviations.
• Ensure screening activities are completed accurately and consistently.
• Validate the quality and accuracy of all screening and diagnostic data entered into the system.
• Monitor inbound processing efficiency and identify improvement opportunities.

• Ensure all stock movements are updated in the CRM and inventory management systems in real time.
• Drive system compliance across all refurbishment activities.
• Ensure physical inventory and system inventory remain aligned at all times.
• Monitor data integrity and investigate discrepancies immediately.
• Generate operational reports and dashboards from CRM and inventory systems.
• Help implementation of system enhancements and process automation initiatives.

• Ensure accurate categorisation and recording of product failures and screening outcomes.
• Conduct detailed check of product issues and failure trends, including:
• Perform root cause investigations and identify corrective and preventive actions.
• Generate periodic reports showing defect percentages, trends, recurring issues, and refurbishment.
• Provide actionable insights to management, quality, engineering, and product teams.
• Drive initiatives to reduce recurring product failures and improve refurbishment outcomes.

• Manage and optimise workflow across all refurbishment stages
• Ensure products and components are accurately sorted and processed at each stage.
• Monitor assembly line performance and implement corrective actions where necessary.
• Ensure standard operating procedures are consistently followed.
• Drive continuous improvements to throughput, quality, and productivity.

• Ensure optimal stock levels of spare parts and reusable components.
• Monitor component recovery rates and refurbishment.
• Ensure harvested components are properly tested, recorded, stored, and utilised.
• Work closely with supply chain teams to forecast spare parts requirements.
• Minimise stock-outs while avoiding excessive inventory holdings.

• Lead, coach, and develop refurbishment center personnel, including technicians, associates, inventory staff, and casual workers.
• Train teams on refurbishment processes, inventory controls, quality standards, safety requirements, and system usage.
• Conduct regular performance reviews and identify training and development opportunities.
• Foster a culture of accountability, discipline, continuous improvement, and operational excellence.
• Ensure teams have the tools, materials, equipment, and help necessary to achieve operational goals.

• Implement and enforce quality control standards throughout the refurbishment process.
• Ensure accurate grading and classification of refurbished products.
• Investigate quality escapes and recurring defects.
• Monitor quality performance metrics and drive corrective actions.
• Ensure refurbished products consistently meet company quality standards before release.

• Monitor refurbishment center operating costs, including labour, casual workforce expenses, spare parts consumption, utilities, and material losses.
• Check refurbishment cost per unit and identify cost-reduction opportunities.
• Prepare weekly and monthly operational performance reports.
• Report on productivity, inventory accuracy, quality performance, turnaround times, recovery rates, and operational costs.
• Provide management with recommendations to improve operational performance.

• Ensure the refurbishment center operates in compliance with health, safety, environmental, and company regulations.
• Conduct regular safety inspections and audits.
• Maintain high standards of cleanliness, organisation, and workplace discipline.
• Coordinate preventive maintenance of equipment, tools, and workstations.
• Ensure proper handling, segregation, and disposal of e-waste in accordance with company policies and regulatory requirements.

You might be a strong candidate if you:

• Top marks at a top regional or globally recognized university with a degree in engineering, supply chain management, operations management, industrial engineering, manufacturing, or related disciplines.
• An advanced degree is an added advantage.
• 5+ years of experience managing refurbishment, manufacturing, repair, warehouse, or production operations.
• Proven experience managing inventory, warehouse operations, and technical teams in a fast-paced environment.
• Strong knowledge of inventory control, product traceability, and ERP/CRM systems.
• Demonstrated experience in root cause checks, quality management, and process improvement.
• Strong analytical and reporting capabilities with the ability to translate operational data into actionable insights.
• Experience managing spare parts, returned goods, refurbished products, and component recovery operations.
• Excellent organizational skills with the ability to manage multiple priorities simultaneously.
• Strong coaching and people development skills.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities.
• Ability to maintain calm under pressure and drive results in demanding environments.
• High attention to detail and to operational excellence.
• Demonstrates humility, integrity, accountability, and ownership.
• Driven by the social mission of providing affordable energy solutions to underserved communitie

What we offer (in addition to compensation and statutory benefits):

• Professional growth in a dynamic, rapidly expanding, high-social-impact industry.
• An open-minded, collaborative culture made up of enthusiastic colleagues who are driven by the challenge of innovation towards profound impact on people and the planet.
• A truly multicultural experience: you will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds.
• Structured, tailored learning and development programs that help you become a better leader, manager, and professional through the Sun Center for Leadership.

About
Sun King is the world’s leading off-grid solar energy company, combining cutting-edge product design, fintech, and field operations to deliver energy access for the 1.8 billion people who live without an affordable and reliable electric-grid connection.Sun King has built a new kind of energy utility: distributed, green, customer-centric, and affordable. We bring clean, reliable, decentralized energy directly into people’s lives — from solar kits that provide first-time energy access to multi-kilowatt systems that serve both off-grid users and grid-connected customers powering larger homes, schools, hospitals, farms, offices, and light manufacturing.Already, 25 million homes and businesses rely on Sun King for electricity supply and the appliances and services it enables: lighting, televisions, fans, refrigeration, and smartphones. Sun King combines energy generation, energy-efficient appliances, installation, and financing into one seamless offering. Think of it as a distributed utility, designed for wherever energy is needed and designed to scale with its users as incomes and energy needs grow.Sun King makes solar products affordable to low-income households and businesses via ‘pay-as-you-go’ (PAYG) purchase financing. Sun King installs solar after customers pay a small deposit. Customers then make small, manageable payments of as little as US $0.14 a day via mobile money or cash.Instead of paying for expensive, polluting, and health-damaging kerosene for lighting or diesel for power, customers unlock savings through accessing solar power and after one to two years of payments, customers own their solar equipment outright.Sun King collects payments digitally through mobile money systems and its 35,000 field agents — over 1 million payments each day. To date, Sun King has extended more than $1.4 billion in PAYG loans to customers.Sun King began by powering homes and businesses with solar systems delivered through PAYG financing. Now, we’re using the same model to make smartphones and clean cooking equipment affordable: helping households connect to the digital economy and transition from wood-based fuels to modern, sustainable alternatives.Sun King employs 3,500 full-time staff in 14 countries, with specialties spanning product design, data science, logistics, customer service, sales, software, operations, and more — all with a passion to serve off-grid families. Sun King is committed to gender diversity in the workplace. Women represent 42% of Sun King’s workforce.