Refurbishment & Circularity Engineering Manager

Dyson is a global technology company renowned for engineering excellence, relentless innovation, and design leadership. Our products are sold in more than 80 markets worldwide, supported by a complex, global supply chain and aftersales network.

Malaysia is a strategic hub for Dyson’s manufacturing, engineering, and supply chain operations. From this base, we drive global capability development, transformation, and operational excellence across Dyson’s network, including aftersales and refurbishment operations.

The Refurbishment & Circularity Engineering Manager is an engineering-focused leadership role responsible for sustaining and improving Dyson’s existing product portfolio through refurbishment and circular economy strategies. This role ensures that products already in market can be efficiently diagnosed, repaired, refurbished, and returned to customers with Dyson quality, while also driving design and process changes that improve repairability, refurbishment yield, cost, and environmental impact over the product life cycle. Based in Malaysia (Global Development Campus), the role operates in a highly matrixed environment where success depends on strong technical leadership and cross-functional collaboration.

Reporting to the Global Director of Refurbishment Operations, the Refurbishment & Circularity Engineering Manager bridges Dyson’s global refurbishment operations with Engineering, Quality, Supply Chain, and Sustainability teams. You will collaborate closely with refurbishment sites, aftersales/service networks, reverse logistics, and product engineering teams to translate circular economy strategy into practical engineering standards, processes, and product improvements for in-market products. This is not a traditional engineering manager role confined to a single function – it requires a strategic mindset and hands-on approach to solve high-impact quality and yield issues, enable scalable refurbishment capability, and drive product life extension globally. You will need to lead through influence, provide deep technical insight, and drive changes across multiple teams without direct authority, ensuring that refurbished products meet Dyson’s high standards for safety, performance, cost-efficiency, and sustainability.

In summary, you will lead the engineering agenda for refurbishment and circularity across Dyson’s existing products. You will improve refurbishment processes and quality standards, solve complex technical and yield issues, and partner with Engineering, Quality, Supply Chain and Sustainability to deliver scalable, cost-effective refurbishment solutions and product life extension globally.

Key Responsibilities

• Engineering Leadership: Own engineering standards for refurbishment (diagnostics, repair methods, cosmetic standards, test strategy, SOPs) and drive capability deployment across global refurbishment sites.

• Sustaining & Lifecycle Engineering: Lead technical support for in-market products by resolving high-impact refurbishment and service issues (yield loss, repeat failures, safety/quality escapes), and drive corrective actions across product, process, and supplier dimensions.

• Cross-Functional Collaboration: Act as the central engineering liaison between refurbishment operations, Quality, Supply Chain, Service, and product engineering teams. Lead through influence to align priorities, resources, and execution across a matrixed global organisation.

• Data & Reporting: Define and track refurbishment performance metrics (yield, cycle time, cost per unit, repeat return rate, scrap/landfill diversion, parts consumption). Use data to prioritise improvements and communicate progress to senior stakeholders.

• Circularity & Repairability Improvements: Partner with product engineering, materials, and sustainability teams to drive product and process changes that improve repairability, parts re-use, recyclability, and waste reduction across the installed base.

• Technical Problem-Solving & Continuous Improvement: Lead root-cause analysis using returns, teardown and test data to eliminate repeat failures and improve refurbishment yield. Drive containment, corrective and preventive actions with suppliers and internal teams, and standardise learnings across sites.

• Degree in Engineering (Mechanical, Manufacturing, Electrical, etc.)

• 5–8+ years in sustaining engineering, manufacturing engineering, aftersales/service engineering, refurbishment, quality, or reverse logistics-related roles

• Experience bridging operations and product engineering (e.g., driving design/process corrective actions from field/returns data) is highly desirable

• Engineering & Technical Skills: Strong understanding of manufacturing/test processes, repair/refurbishment methods, and quality systems (e.g., problem solving, control plans, standard work)

• Hands-on experience with refurbishment, repair, serviceability, teardown/failure analysis, or reverse logistics is preferred

• Strong technical, analytical, and stakeholder management skills

• Leadership & Collaboration: Demonstrated ability to lead cross-functional initiatives or project teams

• Proficient in Excel and Power BI; knowledge of ERP/MES/Service systems is a plus

Ways of Working

• Strategic thinker with hands-on execution

• Structured & Execution-Focused: Highly organized and delivery-oriented

• Problem Solver & Innovator

• Creative Engineering Mindset

• Clear communicator across functions and cultures

• Resilient, pragmatic, and delivery-focused

• Passionate about sustainability and circular design

Dyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity
 

Dyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.