Overview
Join a team where innovation meets mission. Our AI, cloud, cyber, and modernization solutions save agencies thousands of hours, safeguard national security, and strengthen health and humanitarian missions worldwide. With 1,700+ team members, 1,500+ AI/data experts, and 100+ prime contracts, we deliver at scale and with purpose.
We’ve been recognized as a Top Workplace by the Washington Post for six straight years and named to the Inc. 5000 Fastest Growing Private Companies 13 of the past 14 years. Credence is a welcoming home for those looking to grow and contribute to positive change. We encourage all employees to expand beyond their boundaries and tackle important Federal challenges that make a lasting impact.
Position Summary
Credence is seeking qualified candidates for a prospective Refugee Programs Monitor to support program oversight, compliance reviews, monitoring activities, and performance assessments for federally funded programs. This role is responsible for conducting monitoring reviews, collecting and analyzing data, evaluating program performance, identifying compliance concerns, and preparing detailed monitoring reports and recommendations.
The successful candidate will work closely with program staff, service providers, and stakeholders to assess operations, measure compliance, and support continuous improvement initiatives. This position requires strong analytical skills, attention to detail, and the ability to evaluate program performance against established standards and requirements.
Responsibilities include, but are not limited to the duties listed below:
- Conduct monitoring reviews to assess program performance, effectiveness, and compliance with applicable requirements.
- Collect and analyze quantitative and qualitative data to evaluate program operations and outcomes.
- Review policies, procedures, records, case files, and supporting documentation during monitoring activities.
- Identify findings, risks, trends, and opportunities for program improvement.
- Prepare monitoring reports, summaries, findings, recommendations, and supporting documentation.
- Conduct site visits, interviews, and assessments to evaluate program implementation and service delivery.
- Support follow-up activities related to monitoring findings and corrective action plans.
- Collaborate with program staff and stakeholders to promote quality improvement and compliance initiatives.
- Monitor progress on corrective actions and assess the effectiveness of implemented improvements.
- Maintain accurate records, monitoring files, and supporting documentation.
- Provide technical assistance and guidance related to monitoring findings and program requirements.
- Support special projects, assessments, and program review activities as assigned.
Requirements
- Bachelor's degree in Public Administration, Public Policy, Social Work, Human Services, Criminal Justice, Sociology, Psychology, Program Management, or a related field.
- Minimum of four (4) years of relevant professional experience supporting program monitoring, compliance reviews, quality assurance, program evaluation, human services, grants oversight, or related functions.
- Experience conducting monitoring reviews, compliance assessments, audits, inspections, or program evaluations.
- Experience collecting, analyzing, and interpreting qualitative and quantitative data to assess program performance.
- Experience reviewing records, documentation, policies, procedures, and operational practices to assess compliance and effectiveness.
- Ability to identify findings, risks, trends, and opportunities for program improvement.
- Experience preparing monitoring reports, findings, recommendations, and corrective action documentation.
- Strong analytical, critical-thinking, and problem-solving skills.
- Excellent written, verbal, and interpersonal communication skills.
- Strong organizational skills with the ability to manage multiple priorities and deadlines.
- Ability to work independently and collaboratively with diverse stakeholders.
- Proficiency with Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook.
- Ability to maintain objectivity, professionalism, and confidentiality while conducting monitoring activities.
Work arrangement: work arrangement may be onsite, remote, or hybrid depending on contract requirements and client needs.
Benefits
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k, IRA)
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off (Vacation, Sick & Public Holidays)
- Family Leave (Maternity, Paternity)
- Short Term & Long Term Disability
- Training & Development
- Wellness Resources
Skills Required
- Bachelor’s degree in Public Administration, Public Policy, Social Work, Human Services, Criminal Justice, Sociology, Psychology, Program Management, or a related field.
- At least four years of relevant professional experience in program monitoring, compliance reviews, quality assurance, program evaluation, human services, grants oversight, or related functions.
- Experience conducting monitoring reviews, compliance assessments, audits, inspections, or program evaluations.
- Experience collecting, analyzing, and interpreting qualitative and quantitative data to assess program performance.
- Experience reviewing records, documentation, policies, procedures, and operational practices for compliance and effectiveness.
- Ability to identify findings, risks, trends, and opportunities for program improvement.
- Experience preparing monitoring reports, findings, recommendations, and corrective action documentation.
- Strong analytical, critical-thinking, and problem-solving skills.
- Excellent written, verbal, and interpersonal communication skills.
- Strong organizational skills and ability to manage multiple priorities and deadlines.
- Ability to work independently and collaboratively with diverse stakeholders.
- Proficiency with Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook.
- Ability to maintain objectivity, professionalism, and confidentiality during monitoring activities.
Credence Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Credence and has not been reviewed or approved by Credence.
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Fair & Transparent Compensation — Pay is considered competitive or better than average across many roles, with multiple examples describing excellent pay and competitive salaries. Additional cash elements such as bonuses appear alongside base pay.
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Healthcare Strength — Benefits include comprehensive medical, dental, and vision coverage, supported by HSAs/FSAs and a TRICARE supplement. Employer-paid life and disability coverage further strengthen the protection package.
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Leave & Time Off Breadth — Time off includes flexible PTO and a broad holiday schedule aligned to federal holidays. Additional leave types such as military and bereavement leave are available.
Credence Insights
What We Do
Credence provides innovative technology, health, international development, engineering, and management solutions to support mission-critical programs for Federal government customers. We are one of the nation’s largest privately held government contractors. Our ability to perform exceptionally to implement new solutions, efficiencies, and savings across 220 U.S. Government programs is due to our obsession with exceeding customer expectations and our emphasis on employee wellbeing—best exemplified by our corporate philosophy: “One Measure of Success. Yours.” WHY WORK WITH CREDENCE? We are consistently rated as a Top Workplace and are proud to be one of the fastest growing privately held firms in the U.S. over the last decade. Credence treats each customer, teaming partner, and employee as a trusted partner whom we serve. We ensure successful outcomes by focusing on the measure of success that we consider to be most important—Yours. WHY WORK FOR CREDENCE? We are a diverse, enthusiastic team of professionals who are dedicated to providing exceptional service to our customers. Our culture is focused on employee empowerment, recognition, and reward, and each person is encouraged to take initiative and strive to reach their greatest potential. HOW CREDENCE GIVES BACK: We believe in giving back to the communities in which we live and work through corporate charitable events, support for employee volunteering, and a 100% corporate match for employee charitable giving.
