Referral Specialist (On-Site)
Location: Tampa, Florida
Organization: Tampa Family Health Centers (TFHC)
About Tampa Family Health CentersAt Tampa Family Health Centers, healthcare is more than a service, it is our mission. As a Federally Qualified Health Center (FQHC), we provide quality, caring, and accessible healthcare to a culturally diverse community across Hillsborough County.
Joining TFHC means becoming part of a mission-driven organization where your work directly supports patient-centered care and expands access to those who need it most.
Position SummaryTampa Family Health Centers is seeking a Referral Specialist to support the coordination, scheduling, and follow-up of patient referrals generated by primary care providers.
This role ensures timely processing of referrals, maintains accurate documentation, and partners with clinical and administrative teams to support continuity of care and patient access to specialty services.
Essential Responsibilities- Process and schedule patient referrals in a timely manner based on urgency
- Track and follow up on referrals to ensure completion and compliance
- Maintain accurate referral logs and documentation in the EHR
- Collaborate with providers, case managers, and external partners on referral coordination
- Verify patient eligibility and assist with referral-related documentation
- Communicate referral status updates to providers and care teams
- Support patients with referral education and next steps
- Assist with urgent referrals and department calls as needed
- High school diploma or equivalent required
- Minimum 1 year of referral, patient access, or healthcare administrative experience
- Previous medical front desk or insurance verification experience preferred
- Strong communication and customer service skills
- High attention to detail and organization
- Ability to multitask in a fast-paced environment
- Proficiency with EHR systems and Microsoft Office preferred
- Ability to prioritize workload and meet deadlines
- On-site with hybrid flexibility based on department needs
- Fast-paced clinical and administrative environment
- Frequent interaction with patients, providers, and care teams
TFHC offers a comprehensive benefits package designed to support your well-being and professional growth, including:
- Medical, Dental, and Vision Insurance
- Life, Disability, and AD&D Insurance
- Generous PTO and 7 paid company holidays
- 401(k) with employer contribution after one year
- Employee Assistance Program (EAP)
- Employee discount program
- Growth and development opportunities
- Pet Insurance
Join a collaborative, mission-driven team dedicated to removing barriers to care and ensuring patients receive timely access to specialty services.
Join UsIf you are passionate about patient care coordination and helping individuals navigate the healthcare system, we encourage you to apply and join Tampa Family Health Centers.
Please note that the employee’s initial training schedule may differ from the regular schedule of the position. All new hires, including part-time employees, must be available for up to 40 hours of in-person, on-site training during their first week. Additional mandatory training may continue for approximately two to three weeks, depending on the position and training requirements. Training may take place at a TFHC location other than the employee’s assigned work location.
Skills Required
- High school diploma or equivalent
- At least 1 year of referral, patient access, or healthcare administrative experience
- Previous medical front desk or insurance verification experience
What We Do
For over 40 years, Tampa Family Health Centers (TFHC) has been committed to providing high-quality, comprehensive healthcare services to the Tampa Bay community, ensuring everyone has access to the care they need. Our services include primary care, dental care, behavioral health, women's health, pediatrics, and specialty care, delivered by a team of dedicated professionals. For more information, visit www.tfhc.org.
