Referral Specialist FT

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Are you an organized, customer-focused professional who enjoys helping people during important moments in their lives? Big Bend Hospice is seeking a Referral Specialist to serve as the vital first connection between patients, families, healthcare providers, and our care teams.

In this full-time role, you will help coordinate referrals for Hospice, Home Health, and Palliative Care services, ensuring patients receive timely, compassionate support. If you thrive in a fast-paced healthcare environment, enjoy collaborating with others, and have a talent for providing exceptional service, we'd love to hear from you.

Schedule: Full-time, M-F, 1:00pm - 10:00pm with rotating weekends and holidays.

As a Referral Specialist, you will play a key role in creating a seamless admission experience for patients and referral partners by:

• Responding promptly and professionally to incoming referral calls.
• Gathering and verifying patient, insurance, and referral information.
• Coordinating admission visits with our clinical team.
• Scheduling appointments and ensuring timely communication with patients, families, physicians, and referral sources.
• Creating and maintaining accurate patient records within the electronic medical record (EMR) system.
• Collaborating with Admissions Nurses, Social Workers, Finance, and Patient Care teams to facilitate smooth admissions and reimbursement processes.
• Ordering equipment and supplies as requested to support patient care needs.
• Communicating referral updates to internal teams and community partners.
• Converting referrals to active admissions and maintaining accurate data throughout the process.
• Supporting organizational goals while delivering compassionate, customer-centered service.

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At Big Bend Hospice, every role contributes to our mission of providing compassionate, high-quality care to patients and families. As a Referral Specialist, you'll be part of a supportive team dedicated to making a meaningful difference in the lives of others every day.

If you're passionate about helping people, enjoy working in a collaborative healthcare environment, and are ready to make an impact, we encourage you to apply today.

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• Outstanding verbal and written communication skills.
• Strong customer service and interpersonal skills.
• Excellent organizational and time management abilities.
• Attention to detail and ability to manage multiple priorities.
• Strong problem-solving and critical-thinking skills.
• Professionalism, integrity, and discretion when handling confidential information.
• Proficiency with Microsoft Office applications.
• Experience working with electronic medical records (EMR) systems.
• Valid Florida Driver's License, reliable transportation, and current auto insurance.

• High School Diploma or GED required.
• Associate degree preferred.
• Minimum of two years of administrative or clerical experience required.
• Experience in a healthcare or medical office setting preferred.
• Knowledge of medical records and healthcare terminology preferred.
• Active Florida Licensed Practical Nurse (LPN) license is a plus.

• Ability to sit and work at a computer for extended periods.
• Ability to lift up to 15 pounds occasionally.
• Ability to access and navigate various departments within organizational facilities.