About Sutherland
Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise.
We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.
We’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model.
For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships.
Sutherland
Unlocking digital performance. Delivering measurable results.
Location: Chennai | Shift: US Night Shift | Work Mode: Work from Office
Join our US HRO team to deliver exceptional HR support across HR Operations, Ask HR, Payroll, Payroll Tax, Compensation & Benefits, and Talent Management. You'll partner with global stakeholders to provide accurate, compliant, and customer-focused HR services while driving operational excellence and continuous improvement.
Key Responsibilities
- Deliver HR Shared Services across one or more specialized HR functions.
- Manage employee lifecycle activities, HR inquiries, payroll, compensation, or talent processes.
- Resolve complex employee cases while ensuring compliance with US HR policies and regulations.
- Maintain HR data accuracy and support enterprise HR systems such as Workday, ADP, or ServiceNow.
- Collaborate with HR Business Partners, Payroll, Finance, Legal, and other stakeholders.
- Identify process improvement opportunities and support automation initiatives.
- Mentor junior team members and manage escalations (Lead roles).
Experience
- L2 (Senior Associate): 2–5 years of relevant HR Shared Services experience.
- L3 (Lead): 4–7 years of relevant experience with subject matter expertise and mentoring or leadership exposure.
Required Skills & Qualifications
- Experience in HR Operations, Ask HR, US Payroll, Payroll Tax, Compensation & Benefits, Talent Management, or HR Shared Services.
- Experience supporting US HR or Payroll processes is preferred.
- Hands-on experience with Workday, ADP, ServiceNow, SAP SuccessFactors, Oracle HCM, or similar HRIS platforms.
- Excellent verbal and written English communication skills with experience supporting US-based employees and customers.
- Strong analytical, problem-solving, stakeholder management, and customer service skills.
- Proficiency in Microsoft Office, especially Excel.
- Willingness to work US night shifts from the Chennai office.
Why Join Us?
- Work with a global HRO team supporting the US market.
- Gain exposure to leading HR technologies and enterprise HR processes.
- Contribute to transformation, automation, and employee experience initiatives.
- Enjoy continuous learning, career growth, and development opportunities.
Skills Required
- 2-5 years relevant HR Shared Services experience (L2 Senior Associate)
- 4-7 years relevant experience with subject matter expertise and mentoring or leadership exposure (L3 Lead)
- Experience in HR Operations, Ask HR, US Payroll, Payroll Tax, Compensation & Benefits, Talent Management, or HR Shared Services
- Experience supporting US HR or Payroll processes
- Hands-on experience with Workday, ADP, ServiceNow, SAP SuccessFactors, Oracle HCM, or similar HRIS platforms
- Excellent verbal and written English communication skills with experience supporting US-based employees/customers
- Strong analytical, problem-solving, stakeholder management, and customer service skills
- Proficiency in Microsoft Office, especially Excel
- Willingness to work US night shifts from the Chennai office (on-site)
- Mentoring junior team members and managing escalations (Lead roles)
Sutherland Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Sutherland and has not been reviewed or approved by Sutherland.
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Flexible Benefits — Flexible scheduling and work-from-home arrangements are offered on certain programs, supported by remote-work infrastructure and virtual IT support. Program-specific flexibility is emphasized for “Sutherland Anywhere” roles.
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Leave & Time Off Breadth — Paid time off and paid training are positioned as standard elements, with some materials also highlighting flexible vacation days. Core leave features are presented as part of the baseline package.
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Strong & Reliable Incentives — Performance incentives, bonuses, and commissions are available on selected programs to supplement base pay. Goal-linked earnings opportunities are described for certain functions.
Sutherland Insights
What We Do
We make digital ?????™ by combining human-centered design with real-time Analytics, AI, Cognitive Technology & Automation to create exceptionally engineered Brand Experiences! Sutherland is an experience-led digital transformation company. Our mission is to deliver exceptionally engineered experiences for customers and employees today, that continue to delight tomorrow. For over 35 years, we have cared for our customers’ customers, delivering measurable results and accelerating growth. Our proprietary, AI-based products and platforms are built using robust IP and automation. We are a team of global professionals, operationally effective, culturally meshed, and committed to our clients and to one another. We call it One Sutherland. #MakeDigitalHuman
