Referral Representative

Are you passionate about sustainability and ready to make a real impact? 

PosiGen is seeking dynamic Referral Representatives to join our growing team!

As a Referral Representative, you'll play a vital role in driving our mission to make solar energy accessible to all. You'll work with warm leads, answer inbound calls, schedule in-home consultations, and qualify homeowners for solar power systems.

Essential Job Functions

• Contact potential referral customers by telephone to promote the PosiGen value proposition
• Explain the benefits of the PosiGen solar power and energy efficiency program to potential customers
• Adhere to and deliver scripted sales material, program, and promotional pricing details over the phone
• Meet and exceed required performance metrics, including results and activity requirements
• Contact customers to follow up on initial interactions

Competencies

• Excellent communication skills
• Ability to communicate with customers in a professional and friendly manner
• Ability to transfer enthusiasm and confidence over the phone
• A ‘no hesitation’ attitude towards phone calls
• Ability to follow management direction and take constructive feedback

Education/Experience

• High School diploma
• Minimum 1-2 years of experience in Customer Service role with experience overcoming objections and managing customer complaints
• Demonstrated strong conflict resolution experience
• Highly proficient with computers (this role requires extensive use of Salesforce CRM)
• Bi-lingual is plus

Physical Demands

The physical requirements outlined are essential for performing the core duties of this role.

• Regular responsibilities include speaking, listening, standing, walking, using hands for handling or feeling, and reaching with arms.
• Occasionally, the employee may need to sit, climb, balance, stoop, kneel, crouch, or crawl. Lifting and moving objects up to 10 pounds frequently and up to 25 pounds occasionally is required. Vision requirements include close, distance, color vision, peripheral vision, depth perception, and focus adjustment.

EEO Statement

PosiGen is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, protected veteran status or any other factor protected by applicable federal, state, or local laws. Individuals who require reasonable accommodations under the Americans with Disabilities Act in order to participate in the search process should notify the Office of Human Resources.