Referral Relationship Manager

Referral Relationship Manager

$24–$28/hr, depending on experience

Part-time opportunity in Pasco, Washington

Schedule: Approximately 14–24 hours per week, with an average of one or two days per week in the field and one or two administrative days at the hospital. Ability to work occasional evenings or weekends to support hospital and community events.

The Referral Relationship Manager (RRM) plays a vital role in strengthening partnerships with referring veterinary practices and driving hospital growth through strategic outreach, marketing, and relationship management. This role serves as the primary liaison between the hospital and the referring community while owning the planning and execution of referring DVM and client engagement events and the management of all community partnerships.

Why Join Ethos Vet Health

At Mid-Columbia Pet Emergency Service, part of Ethos Veterinary Health, you'll use data, insights, and relationship-building to improve referral performance, optimize the referral experience, and support business growth, working collaboratively with hospital leadership, marketing partners, and cross-functional teams. This role is well-suited for someone who is mission-driven, relationship-focused, and motivated to make a meaningful impact on client and patient access to specialty and emergency veterinary care.

In your day-to-day, you will:

• Develop and execute referral outreach and engagement strategies aligned to hospital performance goals and market opportunities
• Maintain a consistent, structured engagement cadence with referring veterinarians through in-person visits, phone calls, email communications, and events
• Own the end-to-end planning and execution of continuing education (CE) programs, open houses, and referring practice recognition events
• Manage community partnerships and outreach activities, including relationships with shelters, emergency responders, and community organizations
• Leverage centralized Ethos marketing resources and programs to support local growth priorities, including campaigns to launch new services and promote new clinicians
• Actively utilize CRM systems, referral dashboards, and analytics tools to track performance and inform engagement strategies
• Develop, maintain, and execute a quarterly Joint Business Plan (JBP) outlining local growth objectives, strategies, and activities
• Work closely with veterinarians, technicians, and support teams
• Contribute to a positive, team-focused hospital culture

What You Bring

• Associate or bachelor's degree preferred; equivalent education and experience will be considered
• 2–3 years of professional experience managing multiple priorities, building relationships, communicating effectively, and driving business growth
• Experience in sales, customer service, account management, marketing, or business development roles strongly preferred; veterinary medicine or animal health industry experience is strongly preferred
• Strong interpersonal, verbal, and written communication skills across in-person, phone, email, and virtual platforms
• A collaborative mindset and commitment to exceptional patient care, with high organization, attention to detail, and follow-through

Perks & Benefits
Part-time employees are eligible for some, but not all, employee benefits, as required by applicable law. Additionally, this role includes Hospital site Pet Benefits and access to the site Social Worker.

• Competitive compensation
• Hospital site Pet Benefits
• Access to site Social Worker

About Ethos Veterinary Health

Ethos Veterinary Health, part of the NVA Group, is where you come to practice world-class medicine, and help shape what veterinary care becomes next.

Across our network of 140 specialty and emergency hospitals, science moves forward, standards are elevated, and innovation is put into practice every day. You'll work alongside respected veterinary leaders in academic-caliber hospitals designed for learning, teaching, and discovery.

Here, mentorship is a two-way street. You'll share your expertise, learn from others, and continue to grow, clinically, professionally, and personally.

At Ethos, you inspire hope, deliver exceptional care, and pursue veterinary medicine at its highest level, together.

Join Us

At Ethos, this isn't just a job, it's an opportunity to practice medicine at the highest level and help shape the future of veterinary care.

Candidates can confidentially submit their CV to Talent Acquisition Partner Kira Wolff at [email protected]

Equal Opportunity Employer

Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided based on qualifications, competence, merit, and business need.