Referral Marketing Specialist

Job Title: Referral Marketing Specialist
ACA Status: Full-Time

Pay Class: Hourly

Exempt Status: Non-Exempt

Department: Referral
Location: Hot Springs, AR
Work Environment: In Office

Reports To: Referral Manager

Direct Reports: N/A

About Windows USA

Windows USA® is a leading manufacturer and provider of premium, energy-efficient vinyl windows. With decades of experience in home improvement, we pride ourselves on delivering exceptional quality and service to our customers, fostering a culture of innovation and customer satisfaction.

Job Summary

We are seeking a motivated and personable Referral Marketing Specialist to join our outbound call center team. This entry-level position focuses on prospecting, qualifying, and generating referrals from our existing customer base. The ideal candidate will reach out to customers who have expressed interest in our referral program, fostering relationships and ensuring the integrity of our customer data.

Essential Job Functions

• Prospect Engagement: Initiate phone communications with existing customers to build relationships and promote the referral program.
• Follow-Up: Conduct timely follow-ups to move opportunities through the sales funnel.
• Data Management: Accurately record customer interactions and qualifying information, maintaining high data integrity.
• Communication: Clearly explain program details and answer any questions to encourage participation.
• Organization: Manage multiple calls and customer interactions efficiently.

Qualifications

• Education: High School Diploma or equivalent. (Required)
• Experience: 1 year of experience in sales, marketing or call center environment. (Preferred)

• Knowledge:
  • Understanding of Salesforce. (Preferred)
  • Proficient in Microsoft Suite and other office software.
• Skills:
  • Ability to understand and analyze geographical information.
  • Excellent interpersonal and communication skills.
  • Strong organizational skills and the ability to handle multiple tasks.

• Certifications: N/A

Working Conditions

• Work Environment: In-office environment
• Physical Requirements: No specific physical demands.
• Work Schedule: Standard business hours, with potential for extended hours as needed to meet business demands.  

Compensation & Benefits

Salary Range: The total salary range for this position is $45,000 - $65,000+ per year, which includes hourly pay plus a commission structure.

Benefits:

• Health Insurance (Medical, Dental, Vision, Supplemental Gap)
• Life Insurance
• Short-Term Disability
• 401(k) or Retirement Plan
• Paid Time Off (Vacation, Personal, and Sick Leave)

Equal Employment Opportunity (EEO) Statement

"Windows USA is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status."

ADA Accommodations

"We are committed to providing reasonable accommodations to individuals with disabilities. If you require accommodations during the application process, please contact HR at 501-299-5546 or [email protected]."

At-Will Employment Statement

"Employment with Windows USA is at-will, meaning either the employee or Windows USA can terminate the employment relationship at any time, with or without notice or cause, as permitted by law."

Background Check Disclosure

“As part of our hiring process, Windows USA conducts a thorough background check and may require a drug screening.”

Disclaimers

"This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the role. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice."