Description
Summary of Responsibilities - Coordination of insurance referrals for patients’ upcoming visits and procedures.
Job Classification: Category III – No employee has occupational exposure to blood borne pathogens.
Reports to: Office Manager
Responsibilities - The duties and responsibilities of the Referral Coordinator include, but are not limited to:
- Data entering and scanning patient referral information.
- Contact primary care physicians, patients and in office departments and providers to obtain information necessary to schedule procedures and office visits.
- Enter all demographic information provided into EMR system Allscripts. Create new patient charts.
- Distinguish the type of services that are needed – ASAP verses screening verses office visit verse open access.
- Mailing/faxing responses/letters to referring offices.
- Document all information completely and thoroughly in patient’s chart
- Text message appointment options to patients utilizing Artera texting app.
- Document patient status post appointment to a no-show status and notify appropriate parties involved.
- Discharge patient via certified letter from practice after following proper protocol and steps involved with notifying patient, PCP and usual provider in office.
- Be of service for hospital booking sheet documentation upon patient being scheduled at hospital through OA process.
- Be of service for printing prep instructions for procedures scheduled for OA department and address envelopes as needed.
- Complete tasks timely, completely, and correctly.
- Regular interaction with referring provider offices
- Works cooperatively with all other employees in and out of the office.
- Other duties as assigned.
Physical Activities and Requirements
Repetitive hand movement due to extended computer use
Sitting for long periods of time
Requirements
- High School Diploma or GED equivalent
- Prefer Medical Referral Experience and or Allscripts EMR system
- Organization and good communication
- Knowledge of medical terminology a plus
- Willingness to travel if needed
Skills Required
- High School Diploma or GED equivalent
- Medical Referral experience and/or Allscripts EMR system
- Organization and good communication skills
- Knowledge of medical terminology
- Willingness to travel if needed
What We Do
U.S. Digestive Health is a physician-led, professionally managed Management Services Organization (MSO) specializing in gastroenterology across Pennsylvania and Delaware. It supports physicians by managing backend operations, finance, and administrative functions, allowing them to focus on patient care. The organization operates a network of over 40 locations and 24 ambulatory surgery centers, aiming to redefine digestive medicine through technological advancements and research.
