Referral Coordinator

Work Schedule:

Monday - Friday : 8:00 am - 4:30 pm

Are you interested in making a difference and being part of a dedicated, highly skilled professional team providing patient-centered care to a community with unique needs?

At the Greater New Bedford Community Health Center, we strive to provide high quality care to meet the challenging needs of our diverse patients who need more than just health care.  We offer a variety of services to the community, including primary & urgent care, women’s health, pediatrics, adult medicine, behavioral health and dental care.   Our patients develop strong bonds with our staff and rely on them for health care, as well as guidance with some basic needs that others may take for granted.

Our mission to our patients is to educate and inspire them to be a participant in their total health care.  Our mission to the community is to be a resource and leader.

New Bedford Community Health is an equal opportunity employer and does not discriminate against any person based on race, color, sex, national origin, religion, age, genetic information, disability, veteran status, or any other lawfully protected status. EOE/AA/M/F/D/V

Responsibilities:

1. Responsible for obtaining all PA and referral/order authorizations for appointment
2. Responsible for obtaining referrals to local hospitals and private physicians.  Required to perform referral/PT1 form duties as needed.
3. Responsible for scheduling patient appointments, solving scheduling problems, issues and/or concerns within limits of own position. Ensure patients are contacted via phone and mail.
4. Responsible for closing the loop on pending referrals.
5. Ensures all pertinent data pertaining to specialists’ appointments and diagnostic imaging is sent to the appropriate office with the referral/order for imaging.
6. Confirms that patients are receiving their appointment and other related information in a timely and confidential manner.
7. Ensures that all patients are contacted via telephone, and mail, to communicate appointment information.
8. Serves at patient advocate.  Defend and preserve the right of patients pertaining to all aspects of their care, knowledge and privacy.
9. Demonstrate flexibility when responding to change.  Assumes accountability for all actions.  Responds appropriately to facility acuity and activity by assisting to peers, patients, and staff as needed.

1. High school diploma or equivalent. 1-2 year business/vocational training or 3-5 years equivalent experience required.
2. Excellent communication and organizational skills.
3. Basic computer knowledge. Ability to type 45-55 words per minute.
4. Bilingual or trilingual preferred.
5. Previous medical background including good understanding of medical terminology.
6. Experience with referrals preferred.
7. Has knowledge to proficiently use the electronic health record.