Description
Department: Health Information Management
Location: Caribou
Job Status: Full Time
FLSA Status: Non-Exempt
Pay Range
$17.25 – $22.50 per hour
The compensation range listed above represents the good-faith range Pines Health Services anticipates relying upon when making an offer for this position. Starting pay is determined based on factors including, but not limited to, experience, education, certifications, internal equity, and market conditions.
Join a Fun, Engaging, and Hardworking Team!
Voted one of the 2026 Best Places to Work in Maine, Pines Health Services is where you want to be.
Pines has an immediate opening for a Referral Coordinator at our Caribou Health Center.
Qualified candidates must demonstrate a strong commitment to our vision, mission, and goals while providing exceptional patient support. The ideal applicant is computer-proficient, communicates clearly both verbally and in writing, listens attentively, solves problems effectively, and can prioritize tasks while working both independently and professionally.
Previous healthcare experience is preferred — but we are happy to train the right person. We encourage LPNs (Licensed Practical Nurses) and Medical Assistants with hands-on clinical practice to apply for this position. Preference will be given to candidates with strong clinical experience in healthcare.
Essential Functions:
- Schedules all patient-physician referrals and most Radiology tests that require appointments/Insurance authorizations and notifies patients of the appointment dates.
- Processes all insurance referrals for most providers at Pines Health Services.
- Processes insurance appeals.
- Receives all phone calls regarding patient referrals in a courteous, accurate, and friendly manner.
- Completes paperwork for physician approval.
- Mail, fax, and electronically send appropriate paperwork to the referring physician’s office.
- Mail, fax, transmit, or call in referrals to the insurance company.
- Ensure all testing requisitions are faxed to the appropriate testing facility.
- Maintains appropriate physician and insurance log for each carrier.
- Maintains pending results and follow-up.
Additional Functions:
- May be required to fill in for or assist other staff members; therefore, must be familiar with the basic duties of their job.
- Photocopies and scans as required.
- Participates in all safety programs, which may include assignment to an emergency response team
- Perform all other related duties as assigned.
Requirements
Availability Requirements:
Monday through Friday work schedule; occasional overtime as authorized.
Education and Experience
Education:
High school or G.E.D. equivalent.
Licenses: None
Contact:
- For the full job description or additional information, please contact Human Resources at 207-498-2356 ext. 2031.
- Pines Health Services offers a competitive benefits package. You can view the complete details here: Pines Health Services Benefits.
Equal Employment Opportunity
Pines Health Services is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other status protected by applicable federal or Maine law.
Skills Required
- High school diploma or GED equivalent
- Clear verbal and written communication skills
- Computer proficiency
- Ability to listen attentively and solve problems effectively
- Ability to prioritize tasks and work independently and professionally
- Previous healthcare experience
- Strong clinical healthcare experience
What We Do
Pines Health Services is a non-profit, community-based physician practice serving the residents of Aroostook County, Maine. As a Federally Qualified Health Center (FQHC), it provides comprehensive primary and specialty health care services, including family medicine, internal medicine, dental care, gynecology, ophthalmology, and orthopedics, focusing on delivering quality community health care to its patients.
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