Referral Coordinator (Boca Raton - Bilingual English/Creole)
Position Overview:
This position is responsible for coordinating Early Learning Coalition (ELC) referrals, office services and related activities, and for providing administrative support to the Quality Assurance Manager and staff members of the Healthy Beginnings Entry Agency as assigned.
Here's what the job involves:
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Serve as the primary point of contact for families, community partners, and referral agencies by coordinating referrals, scheduling appointments, and providing program information.
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Manage referrals from the Early Learning Coalition by contacting families, explaining services, scheduling appointments, and documenting all interactions in the Healthy Beginnings Database System (HBDS).
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Coordinate schedules for Developmental Consultants, Developmental Consultant Liaisons, and Outreach Educators while communicating updates and appointment changes to program leadership.
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Maintain accurate program records through data entry, case tracking, audits, and documentation to ensure compliance with contractual, regulatory, and organizational standards.
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Prepare reports, correspondence, educational materials, and monthly communications while supporting program operations and collaboration with community partners.
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Monitor referral progress from intake through case closure, ensuring timely follow-up, accurate documentation, and exceptional customer service for children and families.
Qualifications:
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Associate’s Degree or equivalent. Combination of education and experience may be substituted for degree.
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Two (2) years of related experience.
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Must be 21 years or older
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Bilingual English/Creole required.
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Valid Florida’s driver’s license is required.
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Successful completion of a background check through Clearinghouse (learn more)
Benefits Offered:
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Paid holidays
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Generous vacation, sick, and personal days
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FREE single HMO medical, dental, and vision insurance!
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Company-paid life insurance
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Legal, identity theft, and AFLAC plans available
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403(b) retirement plan
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403(b) matching – 100% of the first 6%
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Tuition reimbursement
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Referral bonus program
Skills Required
- Associate's degree or equivalent (combination of education and experience may substitute)
- Two (2) years of related experience
- Valid Florida driver's license with clean driving record
- Proficient in Microsoft Word, Excel, PowerPoint
- Proficient in database programs
- Proficient in Microsoft Outlook and calendar scheduling
- Excellent typing and word processing skills
- Excellent time management, organizational and coordination skills
- Excellent English written, grammar and verbal communication skills
- Strong interpersonal skills and ability to relate with diverse cultures
- Ability to handle sensitive and confidential information professionally
- Able to record and transcribe minutes and create correspondence
- Able to work independently with minimal supervision and prioritize tasks
- Bilingual (Spanish and/or Creole)
What We Do
HomeSafe is a nationally accredited nonprofit organization dedicated to protecting Palm Beach County’s most vulnerable residents, specifically victims of child abuse and domestic violence. Their mission is to create safer, more productive lives for infants, children, young adults, and families through a comprehensive continuum of care, including residential therapeutic group care and community-based programs focused on the protection and placement of at-risk children.
