Referral Coordinator
This person is responsible for assisting medical providers refer patients to secondary care providers as directed.
PRIMARY FUNCTIONS
- Make medical records available to practitioners and clinical personnel upon request.
- Help providers obtain appointments for consultations, procedures, etc., through any available means of communication.
- Make requests for summaries of medical care given to our patients by private physicians or medical facilities, keep a record of all correspondence and provide follow-up.
- Follow-up on patients who do not keep their appointments for specialists.
- Track all patient referrals to insure report was received, scanned and imported in a timely manner.
- Responsible for documenting all steps taken to properly process a referral.
- Responsible for processing Orange County referrals in a timely manner.
- Responsible for notifying the provider and patient if additional tests are needed before a referral can be completed.
- Maintain at all times in the medical departments an adequate and constant supply of printed forms and materials in use, processing necessary authorizations and referrals, acknowledging receipt, and keeping adequate records of all authorizations and referrals.
- Responsible for properly processing all assigned referrals within 24-48 hours unless specific circumstances prevent it.
- Responsible for answering phone calls regarding patient questions related to referrals.
- Other responsibilities as assigned
EDUCATION AND EXPERIENCE
- High school diploma or equivalent
- 3 years medical experience
KNOWLEDGE, SKILLS, AND ABILITIES
- Ability to work under pressure.
- Computer literacy.
- Ability to work well with people.
ADDITIONAL QUALIFICATIONS
- Bilingual a plus.
RELATIONSHIP REPORTING
- Reports to Medical Records and Referral Manager
PHYSICAL REQUIREMENTS
- Ability to sit for extended periods of time.
- Ability to view a computer screen for extended periods of time.
- Ability to perform repetitive hand and wrist motions for extended periods of time.
- Ability to hear and converse in a professional manner at all times.
Skills Required
- High school diploma or equivalent
- 3 years medical experience
- Computer literacy
- Ability to work under pressure
- Ability to work well with people
- Bilingual
- Ability to sit for extended periods
- Ability to view a computer screen for extended periods
- Ability to perform repetitive hand and wrist motions for extended periods
- Ability to hear and converse professionally
What We Do
True Health, a private, non-profit 501 (c)(3) community health center, has been serving low-income, uninsured, underinsured, and underserved populations in Central Florida since 1977. We operate ten service delivery locations within Orange,Seminole and Volusia Counties, which includes ten neighborhood health centers and two mobile units. True Health was awarded Medical Home accreditation status in October 2012 through the Accreditation Association for Ambulatory Health Care (AAAHC). We are dedicated to providing high quality, comprehensive primary medical, dental, and behavioral health care at a reasonable cost to patients of all ages. As a Federally Qualified Health Center, we offer a sliding fee scale to those that are uninsured, we accept Medicare and Medicaid, and over 25 major health and HMO insurance plans. Annually we proudly serve over 40,000 unduplicated patients with over 101,000 encounters. Services include adult and pediatric family practice, obstetrics and gynecology, dentistry, podiatry, pharmacy, laboratory, and X-ray services.
