Henry Ford Health partners with millions of people on their health journey, across Michigan and around the world. We offer a full continuum of services from primary and preventative care to complex and specialty care, health insurance, a full suite of home health offerings, virtual care, pharmacy, eye care and other health care retail. With former Ascension southeast Michigan and Flint region locations now part of our team, Henry Ford's care is available in 13 hospitals and hundreds of ambulatory care locations. Based in Detroit, Henry Ford is one of the nation's most respected academic medical centers and is leading the Future of Health: Detroit, a $3 billion investment anchored by a reimagined Henry Ford academic healthcare campus.
Job DescriptionReferral Coordinator I - Henry Ford Health
Job Title
Referral Coordinator I
About the Department
Join the Access/Referral Management team at Henry Ford Health, where we play a critical role in ensuring patients receive timely and coordinated care. Our department is dedicated to streamlining the referral process, scheduling specialist appointments, and fostering seamless communication between patients, providers, and staff. We leverage advanced technologies, including EPIC, to maintain efficient workflows and deliver exceptional service. Be part of a team that directly impacts patient care and operational excellence within our healthcare system.
Role Overview
As a Referral Coordinator I, you will be responsible for efficiently processing referrals, scheduling specialist appointments, and ensuring seamless coordination of patient care. You¿ll collaborate with patients, providers, and staff to maintain optimal service delivery, leveraging technology and workflows to deliver exceptional customer service. Your role is vital in fostering positive relationships and ensuring timely, effective referral processing.
Why Henry Ford Health
At Henry Ford Health, we are relentless advocates for exceptional care for our patients, communities, and each other. We come to do meaningful work and grow our careers, and we stay for the connection, support, and shared pride in making the impossible, possible.
What You Will Do
- Process referrals efficiently, ensuring accuracy and timeliness.
- Schedule specialist appointments and coordinate patient care seamlessly.
- Collaborate with patients, providers, and staff to maintain optimal service delivery.
- Leverage EPIC and other technologies to manage workflows and patient records.
- Deliver exceptional customer service, fostering positive relationships with all stakeholders.
What You Will Need
Required Qualifications
- High School Diploma or G.E.D. equivalent.
- Two (2) years of experience in registration and appointment scheduling in a healthcare setting.
- One (1) year of experience in clinic appointment scheduling and working with electronic medical records (EMR), particularly EPIC.
- Proficiency in Microsoft Office Suite (e.g., MS Word, Excel, PowerPoint).
Preferred Qualifications
- Associate degree.
- Previous experience working directly with providers.
What We Offer
At Henry Ford Health, we foster career growth through collaborative opportunities, mission-driven work, and continuous learning. Join us to make a meaningful impact while advancing your professional journey.
Join Our Team
Ready to make a difference? Apply now and be part of our dedicated team at Henry Ford Health!
Skills Required
- High School Diploma or G.E.D. equivalent
- Two years of experience in registration and appointment scheduling in a healthcare setting
- One year of experience in clinic appointment scheduling and working with electronic medical records, particularly EPIC
- Proficiency in Microsoft Office Suite, including Word, Excel, and PowerPoint
- Associate degree
- Previous experience working directly with providers
What We Do
Henry Ford Health is a Detroit-headquartered academic healthcare system serving more than 2 million people across Michigan and beyond. Its integrated offerings include primary, preventive, urgent, specialty, home, and virtual care, health insurance, pharmacy, and eye care. The organization also advances clinical innovation, research, clinical trials, medical education, community health, health equity, and services for vulnerable communities throughout the region.
