Referral Coordinator (Bilingual Haitian Creole)

PHMC serves as both a direct service provider to individuals, families, and communities across the region and an intermediary agent—managing large-scale contracts, government and philanthropic partnerships, and multidisciplinary initiatives that require operational sophistication, strategic leadership, and deep mission alignment.

Program: Health Connection

Component: Health Services

Location: 5675 North Front Street, Philadelphia, PA 19120

FTE Status: Full-Time

Job Overview:

The Referral Coordinator is responsible for scheduling specialist appointments and tracking and following up with health center patients.  The Referral Coordinator will report to the Practice Manager.

Essential Duties & Responsibilities:

• Schedule referral appointments for all center patients.
• Verify insurance eligibility utilizing the various portals
• Complete required referral forms.
• Provide directions to referral appointments, as needed.
• Call and send a reminder letter for future appointments.
• Contact patients to remind them of the appointment the business day before the appointment.
• Call the place of referral and determine if the appointment was kept on the day of the appointment, if that information is not in EMR.  If the appointment was not kept, re-initiate the process.
• If the results are not in EMR, call the specialist or facility to receive a copy of the result or consultation letter to reconcile the order in EMR.
• Enter completed referral data into the EMR, including the appointment time, date, and location.
• Scan specialist reports into EMR.
• Track and reconcile all referrals. Required to support other sites as staffing or workflow dictates.
• Perform other duties as assigned, which may include scanning.
• Fluent in speaking Bilingual Haitian Creole

Skills:

• Knowledgeable about specialist referrals.
• Data entry experience, particularly with a practice management system.
• Knowledge of medical terminology.
• Must have a pleasant manner.

Front Desk Coverage as Needed:

• Verify appointment and demographics.
• Verify insurance by utilizing the appropriate insurance portal.
• Collect and scan insurance cards and ID into the EMR.
• Check in patients via EMR.
• Upon checking out, print the After Visit Summary (AVS) to give to patients.
• Schedule follow-up appointments.
• Provide transportation support, including SEPTA pass and/or parking validation if applicable.
• Assist with appointment confirmation calls for the provider schedules.

Experience:

• One year of experience working either as a Medical Receptionist or a Referral Coordinator in a primary care setting is required.

Education:

• High School Diploma required.

PHMC is an Equal Opportunity and E-Verify Employer.

Qualifications Skills Preferred Effective Communication Advanced Customer Service Advanced Attention to Detail Advanced Education Required High School or better. Experience Required One year of experience working either as a Medical Receptionist or a Referral Coordinator in a primary care setting is required. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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