Reference Data Analyst - Static Data Manila

Job Description
Join our dynamic and growing team in the Corporate and Investment Bank, where you'll play a key role in supporting global clients and driving operational excellence. This is an exciting opportunity to work in a fast-paced environment, partner with the business, and contribute to our clients' success.
As a Reference Data Analyst within the Static Data Team, you will be responsible for executing critical tasks related to client reference data management. You will ensure accurate and timely processing of client records, maintain workflow controls, and collaborate with internal teams to resolve issues and support business objectives.
Job responsibilities

• Execute assigned tasks, including setting up and updating client records, maintaining work logs, and investigating issues and exceptions.
• Add and update client information accurately and promptly in relevant functional applications, global systems, and mainframes.
• Manage business-as-usual (BAU) workflow by handling requests from Client Service Officers, the Implementation Team, and internal departments.
• Ensure all work is processed within established timeframes, adheres to necessary controls, and meets set targets.
• Interact with Lines of Business and internal clients via telephone or email, including those in senior roles.
• Respond to mailbox queries and resolve client issues as a priority.
• Participate in various BAU projects as assigned, ensuring timely completion.
• Process required backup tasks related to production and identify opportunities to improve current work practices.
• Investigate transactions and ageing levels, contribute to team goals and SLAs, and fulfill individual responsibilities.
• Escalate and refer concerns or non-routine situations to supervisors and managers.

Required qualifications, capabilities, and skills

• 4+ years experience in a bank operations environment.
• Strong written and verbal communication skills in English.
• Demonstrated analytical skills, attention to detail, and strong organizational abilities.
• High client centricity with a solution-oriented approach.
• Proficiency in MS Office, especially MS Excel.
• Excellent interpersonal skills and ability to communicate clearly.
• Assertive in addressing and resolving open issues professionally.
• Adaptable to fast-paced, changing environments and able to work in global teams across regions and time zones, with flexibility for any shift.

Preferred qualifications, capabilities, and skills

• Knowledge of Trade, Payments, and Cash products.
• University degree in a relevant field.

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.