REF72766N-Senior Program Analyst - EIT, 3 to 5 yrs experience, Network Engineer, Mumbai location, immediate joiners

WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees.

Sr.Prgm Analyst- Good Communication Skills- Knowledge and use of Network Management Tools and integration experience with other Tools.- Should be able to understand the network setup to troubleshoot the issues- Able to log Case with Provider and OEM and follow-up till closer - updating and closing the Servicedesk ticket which is getting assigned.- should be able to basic troubleshooting on Router ,Switches and Firewall- Acknowledge the email which are send to network id - Raising the CR or ECR- Changing the VLan as per the Ticket/email- Responding to Solarwind on the alert.

Graduate