Company Description
WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees.
Job Description
The Lead Scrum Master guides Agile teams in adopting Agile frameworks, fostering collaboration, and ensuring successful delivery of high-value initiatives. This role involves mentoring Scrum Masters, removing impediments, and promoting continuous improvement. The Lead Scrum Master works closely with Product Owners, development teams, and leadership to optimize Agile practices and align them with business goals.Key ResponsibilitiesAgile Leadership & Coaching – Mentor Scrum Masters across teams, ensuring Agile best practices.Scrum Execution – Facilitate Scrum ceremonies and support backlog refinement.Impediment Resolution – Identify and remove blockers while escalating issues as needed.Stakeholder Engagement – Collaborate with Product Owners, teams, and leadership for alignment.Agile Maturity & Improvement – Assess and enhance Agile maturity and team efficiency.Metrics & Reporting – Track and analyze Agile metrics for insights and decision-making.Scaling Agile – Support Agile transformations using SAFe, LeSS, or [email protected] & Dependency Management – Identify and coordinate cross-team dependencies.Training & Development – Conduct Agile training, workshops, and coaching.Governance & Documentation – Establish governance frameworks and manage project documentation.Stakeholder Management – Engage with technical and business stakeholders for alignment.Strategic & Operational Execution – Problem-solving, time management, forecasting, and delegation.RequirementsProven experience in managing Data Engineering & Business Intelligence projects.Strong understanding of SDLC (Agile & Waterfall).Hands-on experience in requirements gathering, scope documents, and HLD/LLD creation.Proven ability to set up project governance and manage risks.Strong stakeholder management, problem-solving, and strategic thinking skills.Excellent communication, decision-making, and leadership abilities.
Qualifications
- Role: Guide Agile teams in adopting frameworks, fostering collaboration, and ensuring successful delivery of high-value initiatives.
- Responsibilities:
- Agile Leadership & Coaching: Mentor Scrum Masters, ensure Agile best practices.
- Scrum Execution: Facilitate Scrum ceremonies and support backlog refinement.
- Impediment Resolution: Identify and remove blockers, escalate issues as needed.
- Stakeholder Engagement: Collaborate with Product Owners, teams, and leadership for alignment.
- Agile Maturity & Improvement: Enhance Agile maturity and team efficiency.
- Metrics & Reporting: Track and analyze Agile metrics for decision-making.
- Scaling Agile: Support Agile transformations using SAFe, LeSS, or Scrum@Scale.
- Risk & Dependency Management: Identify and manage cross-team dependencies.
- Training & Development: Conduct Agile training and workshops.
- Governance & Documentation: Establish governance frameworks and manage project documentation.
- Strategic & Operational Execution: Problem-solving, time management, forecasting, and delegation.
Requirements:
- Experience: Proven experience in managing Data Engineering & Business Intelligence projects.
- SDLC Knowledge: Strong understanding of Agile & Waterfall.
- Technical Skills:
- Requirements gathering, scope documents, HLD/LLD creation.
- Ability to set up project governance and manage risks.
- Stakeholder Management: Strong problem-solving, strategic thinking, and leadership skills.
- Communication: Excellent decision-making and communication abilities.
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What We Do
WNS (Holdings) Limited (NYSE: WNS) is a leading Business Process Management (BPM) company. WNS combines deep industry knowledge with technology, analytics, and process expertise to co-create innovative, digitally led transformational solutions with over 400 clients across various industries. WNS delivers an entire spectrum of BPM solutions including industry-specific offerings, customer experience services, finance and accounting, human resources, procurement, and research and analytics to re-imagine the digital future of businesses. As of December 31, 2022, WNS had 57,994 professionals across 64 delivery centers worldwide including facilities in Canada, China, Costa Rica, India, the Philippines, Poland, Romania, South Africa, Spain, Sri Lanka, Turkey, the United Kingdom, and the United States.
