REF51088C-Lead -Exchange Online /On prem/Cisco /Messaging / Intune- Mumbai - WFO (8+ Yrs exp )

Company Description

WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees.

Job Description

• Manage and maintain on-premises Microsoft Exchange environments.
• Perform installation, configuration, and upgrades of Exchange servers and related components and troubleshooting.
• Manage and maintain a complex Office 365 tenant, including core services like Exchange Online, SharePoint Online, Teams, OneDrive for Business.
• Deep understanding of Office 365 architecture, services, and administration tools. Provide expert-level technical support and troubleshooting for complex Office 365 issues.
• Lead and participate in Office 365 projects, including migrations, upgrades, and new service implementations. Develop project plans, timelines, and budgets
• Manage and configure Intune policies for mobile devices to ensure secure access to email and other corporate data. Troubleshoot Microsoft Intune-related issues affecting email access on mobile devices.
• Configure and maintain the Cisco Email Security Gateway to protect against spam, malware, and other email-borne threats.
• Monitor gateway performance and analyze logs to identify and mitigate security risks.
• Manage and maintain the Veritas Email Archive system to ensure compliance with regulatory requirements and internal policies.
• Configure archiving policies, perform data restorations, and troubleshoot archiving issues.
• Advanced Troubleshooting and Problem Resolution:
• Diagnose and resolve complex messaging problems, including mail flow issues, connectivity problems, and performance bottlenecks.
• Ensure high availability and disaster recovery for messaging services.
• Security and Compliance:
• Implement and maintain security policies and procedures to protect messaging data.
• Ensure compliance with industry regulations and internal security standards.
• Conduct security audits and vulnerability assessments.
• Collaboration and Communication:
• Work effectively with other IT team members to support overall infrastructure and applications.Provide technical guidance and mentorship to junior team members

Qualifications

Any Graduate

• 100% Work from Office only
• Rotational shifts (24 X7) including Night Shifts
• Current office location is Vikhroli however team will move to Thane sometime in Mar’Apr’25