Reentry Case Manager

THE SALVATION ARMY

NORTH & CENTRAL ILLINOIS DIVISION

PATHWAY FORWARD PROGRAM

POSITION DESCRIPTION

POSITION TITLE:                  Reentry Case Manager         

LOCATION/DEPT:                 Pathway Forward Program

REPORTS TO:                       Program Manager – Case Management

FLSA CATEGORY:                Non-Exempt

STATUS TYPE:                     RFT

PAY GRADE:                         205

PAY RANGE:                         $21.81 – $26.17

OUTCOMES

Carries an assigned caseload of residents currently in the custody of the Federal Bureau of Prisons (B.O.P.) or the United States Probation and Pretrial Office. Provides comprehensive case management services targeted to enhance resident competencies related to a successful transition into the community. Works with each assigned resident to promote a productive lifestyle, reduce the risk of recidivism, and address specific factors that impact the individual resident’s criminality and reentry. Oversee the residents’ progress through the re-entry program from intake to release.  Ensures that all case files are properly organized, up to date, and accurate. Contributes to promoting an overall rehabilitative environment at the re-entry center.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Intake

• Works with the Intake Department and all other Pathway Forward Program staff to ensure that resident files are properly set up and all necessary intake and orientation procedures are completed on time.
• As part of the intake process, undertakes a comprehensive assessment of the resident’s strengths, needs, and risk factors for recidivism.
• Upon residents’ completion of required intake/orientation, forwards request for Program Review Team (P.R.T.) initial staffing. Prepares ‘Program Staffing Report’ in advance of initial staffing and presents case at P.R.T. staffing. 

Resident Interaction

• Meets with each assigned resident every 14 days, entering comprehensive “Supervision Plan” at each meeting which reflects the resident’s current accountability and re-entry progress including their progress in achieving goals established in the ‘Preliminary Treatment Plan’.
• Maintains assigned case files that are complete, accurate, and current. Responds in timely manner to audits
• Ensures responsiveness to resident concerns.
• Enters required resident movements into the community according to program guidelines/parameters. Monitors resident movement in the community and ensure resident accountability.
• Communicates with the Learning Resource Center (L.R.C.) to ensure resident completion of requirements. Assists the resident identifying employment, school, or job training opportunities appropriate to the resident’s education and skill set.
• Maintains collaborative relationships with outside agencies. Facilitates referrals of residents to outside job readiness/job placement agencies, job training/certification programs, or school programs.
• Conducts weekly telephonic spot checks after resident starts employment to ensure resident’s continued job attendance.
• Assist the residents to be compliant with income reporting. Ensure verification of first pay date and pay cycle via conferral with the resident’s employer.  
• Assist the residents with formulating a budget based on verified monthly income and expenses.
• Conduct visits to medical facilities to complete furlough documentation as needed.
• Addresses all special requests, unusual circumstances. Must also address certain emergencies immediately, as they arise. Send special reports to B.O.P. for such occurrences.
• Monitors GPS tracking and monitoring requirement to ensure that residents are not deviating from their designated sites. When a malfunction occurs with a GPS unit, RCM refers the residents to the Intake Department for troubleshooting or replacement of the GPS units.
• Reviews residents Home Confinement (H.C.) Eligibility and prepares the resident for “Home Confinement (H.C.)” placement.
• Processes residents’ requests for out-of-district relocation.
• Ensure that residents abide by the rules and regulations of the Pathway Forward Program.
• Issue “Disciplinary Incident Reports” and Informal Resolutions for residents not compliant with such rules and regulations.
• Prepares the residents for release from custody.
• Completes a comprehensive Terminal Report which includes a summary of the resident’s program participation and the services he/she received. The Terminal Report also outlines the date of completion and outcome of such items.
• Meets individually with Program Manager – Case Management for staffing of assigned cases.

Other Duties

• All other duties as assigned.

REPORTING RELATIONSHIPS

• This position reports to the Program Manager – Case Management.
• In contacts related to this position’s duties, this individual acts as a representative of The Salvation Army and its mission.                         

PERFORMANCE MEASUREMENTS

This individual will be evaluated on how effectively the outcomes of this position are achieved, as well as the timeliness, accuracy, and completeness of performance.

A performance review will be conducted.

EDUCATION/EXPERIENCE

• A bachelor’s degree in social/human services, criminal justice, behavioral science, or relevant discipline.
• Previous relevant work experience can supplement/substitute for educational requirements.
• Previous case management and/or counseling experience is strongly preferred. 

COMPETENCIES

• Personal maturity and a demonstrated ability to be firm and compassionate. Also, an ability to build effective attitude and behavior changing relationships with residents who differ widely in terms of their personality, education, employment skills, ethnic background and socioeconomic status.
• Excellent organizational skills as well as aptitude in verbal and written communications.
• Excellent communication and interpersonal skills, using diplomacy and good judgment.
• Demonstrated ability to use initiative and be a self-starter.
• An attention to detail.
• A positive attitude and the ability to be flexible in light of changing job situations/priorities.
• Has integrity; a strong commitment to the Salvation Army’s vision of human service and social justice, and a clear personal desire to assist in accomplishing the Salvation Army’s mission of rehabilitation, restorative justice, and human healing.
• Supportive of the mission of the Salvation Army.

POSITION LIMITATIONS

• This individual will only commit Army resources that have been allocated or approved.
• This individual will keep the Program Manager – Case Management informed on all critical issues relating to their area of responsibility.
• This individual will adhere to all policies and procedures in carrying out the responsibilities of this position.

PHYSICAL DEMANDS/WORK ENVIRONMENT

• This position is required to do light physical work and must be able to lift 15 pounds. 
• In order to successfully perform the essential functions of this position, the employee is regularly required to use standard office equipment and a PC. 
• The work environment for this position is a residential environment with a low to moderate noise level.
• Maintain a positive work atmosphere by behaving and communicating in a manner that fosters and maintains positive relationships with co-workers and supervisors.  This would include but not be limited to such actions: resolution of conflicts in a positive manner; courteous treatment of staff, clients, and visitors; respect of others’ property and person, professional and appropriate communication to and about co-workers, supervisors, and subordinates.  Support the Mission of The Salvation Army by treating every donor, contact and colleague with respect and dignity, and without discrimination of any kind.

THE SALVATION ARMY MISSION STATEMENT

The Salvation Army, an international movement, is an evangelical part of the universal Christian church.  Its message is based on the Bible.  Its ministry is motivated by the love of God.  Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.     

DOING THE MOST GOOD  

Do you want to use your skills and talents to make a lasting difference in the world?  The Salvation Army is the fourth largest charity in the United States and is an international organization based on Biblical principles created to help people in need.  We are mission-driven, diverse, collaborative, and focused on positive results for people. Join us in making a difference.  

The Salvation Army offers a competitive benefit package for eligible employees which may include the following medical, dental, vision, hearing, disability and life insurance, flexible spending accounts, 403(b) retirement accounts, a company-funded defined contribution (pension) plan and generous time off policies.   

               In compliance with the ADA Amendments Act if you have a disability and would like to request an accommodation to apply for this position, please contact the Human Resources department. 

The Salvation Army is an Equal Opportunity Employer Minority/Female/Veterans/Disabled. Candidates who are back-to-work, US Veterans, people with disabilities, people who have been impacted by the justice system, and/or people without a college degree are encouraged to apply.