Reductions Manager

We’re Scan.com, the digital health scale-up making diagnostics accessible, fast, and transparent. Our technology speeds up diagnoses for timely treatments, improving healthcare outcomes for hundreds of patients each day.

We’re doing diagnostics differently, with a portfolio of brands tailored to both patients and providers, all backed by our world-class customer operations team. Our B2C marketplace simplifies booking a scan, making it as straightforward for patients as booking a hotel. Our B2B platforms provide live scheduling at the point of care and harness AI to ease workflows for physicians, attorneys, and providers.

We’re looking for an L4-Reductions Manager at an exciting time - we’ve successfully launched multiple platforms and products, raised over $70m in VC funding, reached profitability, and have a growth trajectory of over 100% YoY.

WHAT YOU WILL BE GETTING INVOLVED IN:

The Reductions Manager provides strategic leadership and high-level accountability for our organizational reduction initiatives. Sitting within the Revenue Cycle Management (RCM) leadership tier and reporting to the Head of Operations/RCM, this role is responsible for the team's macro performance. You will be the architect of our reduction strategies, ensuring that as we scale, our processes remain compliant, high-quality, and financially sustainable. You will bridge the gap between day-to-day operations and long-term product innovation, ensuring our billing infrastructure evolves as we grow rapidly.

As a scale-up business, you can expect your role to develop over time. Here are some of the types of things you could be getting involved in:

• Strategic Oversight: Owning the end-to-end performance of the reductions department, including productivity reviews and high-level metric ownership.

• Leadership & Mentorship: Coaching and developing a multi-tiered team (Levels 1, 2, and 3), ensuring a clear path for internal progression and excellence.

• Resource Planning: Managing headcount alignment and organizational design to ensure the team is staffed to meet 100% year-over-year growth demands.

• BPO Governance: Serving as the primary leadership escalation point for our BPO partners, ensuring global alignment with Scan.com’s standards.

• Product & Innovation: Partnering with Product teams to influence roadmap decisions, Envoy delivery, and technical innovations that automate or simplify the reduction process.

• Quality Assurance: Designing and delivering continued education programs to keep the team ahead of industry changes and compliance requirements.

THE TOP 5 THINGS WE WANT YOU TO ACHIEVE IN YOUR FIRST YEAR ARE:

1. Develop a Scalable Reduction Strategy: Design and implement a long-term strategy that maintains low error rates even as volume doubles.

2. Optimize the Leadership Tier: Successfully mentor Level 3 Leads to take full ownership of daily operations, allowing the department to function seamlessly at scale.

3. Drive Product Innovation: Collaborate with the tech team to deliver at least 2 significant product enhancements (e.g., Envoy optimizations) that reduce manual intervention.

4. Achieve Sustainable Financial Outcomes: Meet or exceed departmental targets for revenue retention and reduction accuracy through rigorous QA and reporting.

5. Master Cross-Functional Integration: Establish a feedback loop between RCM, Finance, and Product that informs company-wide decisions regarding patient accounts and billing efficiency.

WHAT YOU MIGHT BRING TO THE TABLE:

You don't need to tick all the boxes to apply for this role. Whether it's your first role or your fifth role, we believe everyone can add value, learn, and grow. However, these might be some of the ways you are currently adding value:

• Strategic Leadership: You have experience leading teams and cross-functional initiatives within revenue cycle management or patient accounts.

• A Growth Mindset: You have a proven track record of successfully managing quality or reduction initiatives in a fast-paced environment.

• Data & Analytics Mastery: You are skilled at using reporting to identify trends, forecast needs, and drive executive-level decision-making.

• Communication Excellence: You can navigate difficult conversations, lead BPO escalations, and present clear strategic plans to senior leadership.

• Passion for Innovation: You aren't satisfied with "the way it's always been done" and actively look for technical or procedural ways to improve the business.

• Certification: Active certification in Medical Billing (CPB, CPC, or CMRS) required

BENEFITS:

We go beyond the basics with our benefits package. Here’s what you can expect from us:

• Salary range of $70,000 - $80,000

• 401k

• Healthcare, Vision, and Dental

• All the equipment needed for you to do your role effectively

• Flexible working (3 days in office, 2 remote)

• Personal Development budgets

• 18 days PTO plus public holidays

• 10 paid sick days

• Inclusive policies designed by our team, for our team

Diversity at SCAN.COM

Scan.com is committed to eliminating discrimination and encouraging diversity within our team.

We strive to provide equality and fairness for all job applicants and employees, and never discriminate on the basis of gender, marital status, age, race, ethnicity, religion, or physical differences.

We are opposed to all forms of unlawful treatment and discrimination.

Our ambition is for our team and its Board to be representative of the diversity in society, and for every employee to feel respected and able to bring their best selves to work.