Percona is joining forces with the Linux Foundation to support the Valkey project and offer a true open-source Redis alternative. If you are passionate about all things Redis/Valkey, love helping customers succeed, and want to play a critical role in evolving technical support for open-source databases, Percona's Redis/Valkey Support Engineer position was made for you.
You’ll be teaming up with some of the most well-known open-source database experts in the industry who are even better teammates, friends and mentors. Whilst evolving Percona’s in-house knowledge of Valkey, you’ll have the opportunity to develop your own skills and become more powerful than you can possibly imagine… with databases.
This is not a boring, entry-level role where you’ll just be triaging the boring and monotonous. Your main responsibility will be helping our customers’ DBA teams when they need expert assistance. You’ll do that by gathering relevant data and investigating issues to provide a detailed analysis of your findings in a digestible format by email, instant message or voice. For more serious and production-impacting issues, you’ll perform screen-sharing sessions to help them quickly navigate and resolve issues.
When you’re not fixing things, you’ll be authoring new blog posts on interesting topics for our open-source community to digest, answering questions on our forum, creating new articles in our customer-facing knowledge base for more frequently seen issues, and hosting webinars amongst other things.
This is a remote role, so you can be located anywhere in the world. All you need is a decent, stable internet connection.
You’ll stand out if you have the following:
Good knowledge of Redis/Valkey and related technologies on Linux, including:
All aspects of configuration and best practices
Performance tuningBackup solutions
Maintaining clusters and replication environments
Detailed understanding of monitoring requirements
Demonstrable experience in administering Linux-based systems
Knowledge about environments such as VMWare, Docker and/or Kubernetes
Knowledge about cloud providers (AWS, Google Cloud, Digital Ocean and/or Azure)
Ability to troubleshoot methodically, identifying and applying fixes for known errors, and when necessary, capacity to think outside of the box to resolve complex issues
Enthused to expand your skill set with new technologies as the industry continues to evolve
Availability to travel for the occasional team meetings, conferences and customer visits
Experience working with customers in English
What Will Make You Stand Out:
DBA experience with MySQL, MongoDB, or PostgreSQL
Percona Monitoring Plugins and other monitoring tools
Percona Toolkit suite
Writing Golang is preferred
Understanding of TCP/IP networking
Why Percona?
At Percona, we believe an open world is a better world. Our mission is to enable everyone to innovate freely, by providing the best open source database software, support, and services. We make databases and applications run better through a unique combination of expertise and open source software built with the community for you. Our technical teams are experts in MySQL, MongoDB, PostgreSQL, and MariaDB.
Percona is proud to be a remote-only and globally dispersed workforce – we have colleagues in more than 50 countries! We offer a collaborative, highly-engaged culture where your ideas are welcome and your voice is heard.
Our staff receives generous benefits including flexible work hours and various paid time off programs, all your equipment for your remote office, funds for career development (external training, certifications, conferences), ongoing connectivity allowances, and the opportunity to participate in our equity incentive plan. We also have benefits that support a healthy work/life balance such as The Percona Adventure Team, Work-from-Anywhere, FlowDays, FryDays, and overall flexibility. We also support being socially responsible through our PAVE volunteering program and Women Transforming Technology.
If you love the idea of working with a high-growth tech company that is one of the best in the business and known globally as a leader in the open-source database space, let’s talk!
Connect with us and stay up to date on our latest news and developments by following us on LinkedIn and Twitter. We look forward to connecting with you!
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What We Do
Percona is a leader in providing best-of-breed enterprise-class support, consulting, managed services, training and software for MySQL®, MariaDB®, MongoDB®, PostgreSQL® and other open source databases in on-premises and cloud environments. With Percona's open source database expertise, your business can avoid downtime and outages, meet expected customer experience, foster operational and developer collaboration, and manage enterprise risks through sound database architecture frameworks.
Our global experts are available 24x7x365 and have worked with over 3,000 clients worldwide – including the largest technology companies.
Percona is the champion of unbiased open source database solutions and provides the best solution for our customers regardless of their database architecture or platform. Our software is 100% free and open source, and is a drop-in replacement for MySQL and MongoDB databases.
Percona was founded in August 2006 by Peter Zaitsev and Vadim Tkachenko and now employs over 250 people (and growing!) located in almost 40 countries. Our large and diverse customer list boasts one of the highest renewal rates in the business. Our expertise is visible in our widely read Percona Database Performance blog and our book High Performance MySQL.
