Be the integrity champion of our gaming platform. As a Redeem Coordinator, you’ll protect our community by managing high-stakes transactions, ensuring every player receives fair and accurate redemptions, and preventing fraud that could harm both players and the business.
Responsibilities- Be the trusted voice for every player inquiry, resolve complex redemption questions with expertise and care
- Turn redemption moments into player loyalty, make every transaction smooth, transparent, and delightful
- Guard against fraud with sharp instincts and data-driven analysis, be the security sentinel protecting both players and company
- Dig into player data to spot trends, validate requests, and make informed approval decisions
- Uphold rigorous compliance standards on every approval, keeping the platform trustworthy and secure
- Stay ahead of emerging threats by identifying unusual patterns and escalating new fraud schemes for investigation
- Native-level English communication, clear, persuasive, and professional
- Empathy meets excellence, you understand player needs while maintaining company interests
- Uncompromising integrity and discretion with sensitive player and financial data
- Precision-focused, every number and transaction gets your meticulous attention
- Thrives under pressure, you stay sharp, calm, and solution-focused when deadlines matter most
Skills Required
- Native-level English communication that is clear, persuasive, and professional
- Ability to understand player needs while maintaining company interests
- Integrity and discretion when handling sensitive player and financial data
- Strong attention to numerical and transactional detail
- Ability to remain calm, sharp, and solution-focused under pressure and deadlines
What We Do
Sunflower is a Tel Aviv-based B2C gaming startup and game-software development company. It creates free-to-play social and entertainment games, using promotional rewards and popular social trends to build engaging experiences with fun twists, challenges, and achievements. Its multidisciplinary team spans development, art, marketing, game economy, and game design, with a mission to advance the global entertainment market and connect players.
