Recurring Services Coordinator

SUMMARY OF RESPONSIBILITIES

The Recurring Services Coordinator manages utility services for all newly acquired rental properties and any properties that become vacant due to tenant vacating. This role may also be responsible for charge backs to the tenant ledger for any paid utility bills. In additional to utilities, the Recurring Services Coordinator will secure lawn maintenance, pool cleaning and servicing, pest control, and waste services.

ESSENTIAL DUTIES

• Manage utilities at the property level by coordinating all necessary paperwork to turn on or off utilities.
• Complete applications for service at the property level and work with Accounts Payable to make sure
  that the deposits are paid.
• Verify that tenants have moved utility accounts into their names within a reasonable amount after move in.
• Ensure property files and records are maintained in accordance with FirstKey Home standards.
• Work with the Manager of Recurring Services and the Regional Operations Manager to have applications
  completed ahead of close for new acquisitions.
• Handle accounts that need to be moved from the tenant name to the correct entity name once a
  property is vacated.
• Assure any utilities paid on behalf of tenants is charged back the proper amount and accurately recorded to the tenant ledger.
• Assist the Regional Operations Manager and Customer Payments Manager in all day-to-day operational activities, including the recording of all rental payments, adjustment and creation of ledger reporting, bank deposit activities, third-party collection efforts and eviction filings.
• Request account deposits and emergency requests. Submit to the Recurring Services Manager for approval.
• Resolve any municipal issues with the support of the Manager of Recurring Services and/or the Regional Operations Manager.
• This brief summary is not an all-inclusive description of job duties. Other job duties and responsibilities may also be assigned by the incumbent’s manager at any time based upon Company need.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORKING CONDITIONS

• Primarily working indoors, office environment.
• May sit for several hours at a time.
• Prolonged exposure to computer screens.
• Repetitive use of hands to operate computers, printers, and copiers.

REQUIRED EDUCATION AND EXPERIENCE

• High School Diploma or equivalent
• Intermediate proficiency with Microsoft Office (Word, Excel, PowerPoint, Outlook)
• Minimum 1 year of successful administrative experience
  

PREFERRED EDUCATION AND EXPERIENCE

• Experience working in property management, real estate or similar industry
• Experience working in a fast pace, high-growth company

REQUIRED KNOWLEDGE

• Clerical— Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
• Customer and Personal Service— Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  

REQUIRED SKILLS

• Active Listening— Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Critical Thinking— Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Time Management— Managing one's own time and the time of others.
• Monitoring— Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
• Reading Comprehension— Understanding written sentences and paragraphs in work related documents.
• Speaking— Talking to others to convey information effectively.
• Writing— Communicating effectively in writing as appropriate for the needs of the audience.
  

WORK STYLES & BEHAVIORS

• Dependability— Job requires being reliable, responsible, and dependable, and fulfilling obligations.
• Attention to Detail— Job requires being careful about detail and thorough in completing work tasks.
• Cooperation— Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
• Persistence— Job requires persistence in the face of obstacles.
• Adaptability/Flexibility— Job requires being open to change (positive or negative) and to considerable variety in the workplace.

FirstKey Homes is an equal opportunity employer and will not tolerate discrimination in employment on the basis of race, color, age, sex, sexual orientation, gender identity or expression, religion, disability, ethnicity, national origin, marital status, veteran status, genetic information or any other legally protected classification or status.