Rectification Analyst

Company:Mercer

Description:

We are seeking a talented individual to join our Operations team at Mercer as a Rectification Analyst working in either our Sydney, Melbourne or Adelaide office.  This is a hybrid role that has a requirement of working at least three days a week in the office. 

We will count on you to:

• Lead incident rectification activities including root cause investigation, customer impact assessment, and remediation planning and execution.

• Collaborate closely with Incident Managers and stakeholders across Risk, Compliance, GSD, Trustee Office, Product, Transformation, and Technology teams to ensure effective incident resolution.

• Support accurate breach and investigation reporting to regulators and internal stakeholders.

• Contribute to the design and implementation of preventive measures and enhanced controls to reduce future operational errors.

• Assist with peer review, coaching, and continuous improvement of rectification processes within the Incidents Team.

What you need to have:

• Relevant experience in incident management or rectification within a financial services or regulated environment.

• Strong analytical skills with the ability to investigate root causes and assess customer and fund impacts.

• Effective stakeholder engagement and communication skills.

• Ability to work collaboratively in a dynamic team environment focused on compliance and operational risk.

What makes you stand out:

• Experience working with Governance, Risk, and Compliance systems such as FRANK.

• Knowledge of superannuation or insurance products and related regulatory frameworks.

• Demonstrated ability to coach and support team members for continuous process improvement.

• Familiarity with cross-functional collaboration in complex operational settings.

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.

• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.

• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

About Mercer:

Mercer is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information about Mercer, visit mercer.com, or follow us on LinkedIn and X.

Marsh is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. Applications will only be considered from candidates who have the appropriate approval to work in Australia. Successful applicants will be required to complete a Criminal & Bankruptcy check prior to commencing of employment.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.