Recruitment Reporting & Initiatives Lead (IC)

About Us

Crescendo represents peak CX performance in the AI era. We combine world-class outsourcing expertise with innovative technology to set a new standard in CX and operations, delivering results that scale and support that never sleeps.
More than that, Crescendo is about people. We don’t just connect talent with opportunity—we create a place where careers grow, ideas thrive, and people are empowered to make an impact. Join us at Crescendo, and let’s build the future of customer experience together.
Welcome to Crescendo. Welcome to what’s next.
 

About the Role

The Recruitment Reporting & Initiatives Lead (Independent Contributor) is responsible for owning end-to-end recruitment reporting and leading data-driven Talent Acquisition initiatives that improve hiring efficiency, candidate attraction, and overall TA performance.

This role operates as a hands-on subject matter expert, partnering with TA leaders, recruiters, sourcing, and talent marketing to translate insights into actionable initiatives—without people management responsibility.

What You'll Do
Recruitment Reporting & Analytics (Primary)

• Own the design, maintenance, and delivery of weekly, monthly, and quarterly TA reports
• Build and manage dashboards covering time-to-fill, time-to-hire, funnel conversion, source effectiveness, and recruiter productivity
• Ensure data accuracy, consistency, and integrity across ATS and related TA tools
• Analyze hiring trends, risks, and bottlenecks across roles, geographies, and programs
• Provide leadership-ready insights and clear recommendations, not just raw data
• Support workforce planning, capacity forecasting, and hiring demand visibility

TA Initiatives & Continuous Improvement (Primary)

• Lead data-backed recruitment initiatives (process improvements, campaigns, tooling enhancements)
• Partner with Talent Marketing on recruitment branding and attraction initiatives, tracking performance and outcomes
• Identify opportunities to improve candidate experience, hiring speed, and quality
• Drive standardization of TA metrics, definitions, and reporting frameworks
• Support pilot programs and scaling of successful TA initiatives
• Document processes and insights to enable consistency and scalability

Tools, Systems & Governance

• Act as a key partner in ATS and TA tool optimization from a reporting and data perspective
• Support enhancements to source tracking, campaign attribution, and workflow efficiency
• Ensure reporting frameworks align with TA processes and compliance requirements
• Maintain reporting templates, documentation, and best practices

Stakeholder Partnership

• Partner closely with TA Managers, Global Sourcing, Recruiters, and Talent Marketing
• Present insights and recommendations to TA leadership and stakeholders
• Support client or internal reporting needs where applicable
• Serve as a trusted advisor on recruitment performance and improvement opportunities

Success Metrics (KPIs)

• Accuracy, timeliness, and adoption of TA reports
• Reduction in hiring bottlenecks and time-to-fill
• Measurable impact of TA initiatives launched
• Stakeholder satisfaction with insights and recommendations
• Standardization and maturity of TA reporting frameworks

Why This Role Matters

This role ensures Talent Acquisition decisions are data-driven and outcome-focused, bridging the gap between reporting and action. By owning both insights and initiatives, this role directly contributes to faster, better, and more scalable hiring outcomes.

What We Expect From You

• 5+ years of experience in Recruitment Analytics, TA Operations, or Talent Intelligence
• Proven experience owning end-to-end TA reporting
• Strong ability to translate data into practical, actionable initiatives
• Advanced Excel / Google Sheets skills
• Experience with ATS platforms (e.g., JazzHR, Greenhouse, Lever, Workday)
• Familiarity with recruitment marketing and employer branding metrics
• High attention to detail and strong data governance mindset
• Strong communication and stakeholder management skills