The Role
The Outbound Caller is responsible for contacting potential candidates, promoting company culture and vacancies, scheduling appointments, performing prescreening, and maintaining candidate engagement through communication channels.
Summary Generated by Built In
About our company
Confie is the largest independent personal lines insurance agency and broker in the United States—serving customers nationwide. In 2010, we established our Shared Services Center in Tijuana, Baja California, creating a world-class operation built to support our customers efficiently, drive innovation, and develop exceptional talent. Since then, our Mexico operation has become a vital extension of our organization, strengthening the work that powers our U.S. business and elevating the experience of customers across all 50 states. Today, more than 1,800 team members—both on-site and remote—help fuel our success with a focus on quality, consistency, and operational excellence.
Our growth reflects a deep investment in technology, continuous improvement, and—most importantly—our people. We foster an inclusive, fast-paced, and collaborative culture where employees are encouraged to grow and build long-term careers with a company shaping the future of insurance.
Learn more at www.confiemx.com
The Outbound Caller is responsible for calling potential candidates (inbound/outbound) from the
different marketing medias and sparking interest of passive candidates by promoting the
company’s culture and open vacancies.
Requirements
- High school diploma
- Advanced English (must)
- Bilingual recruiting experience (initial contact & screening).
- Call center experience (desirable)
- Customer service experience
- Experience with Applicant Tracking Systems (ATS) and CRM platforms (desirable)
- Microsoft Office applications
Job Activities:
- Serve as the 1st point of contact to schedule appointments for potential candidates
- Perform prescreening to review schedule availability, salary expectations and overall
- candidate eligibility
- Execute various sales techniques during the call with the candidates while building the
- value of our brand
- Maintain constant engagement with the candidates by following up through email,
- WhatsApp and outbound calls
- Report and record daily scheduled appointment quotas
- Assist with the daily flow of onsite candidates
- ATS Updates and status of each call that the Outbound caller assists Keep safe confidential Information of each candidate and document it in the ATS
Benefits
- Competitive weekly salary
- Legal benefits
- Christmas bonus
- Savings fund
- Profit sharing (PTU)
- Vacation days
- Vacation premium
- Extra paid days off
- Private medical insurance and preventative care
- Friendly work environment
- Financing and discounts at local restaurants and coffee shops
- Growth opportunities
Skills Required
- High school diploma
- Advanced English
- Call center experience
- Customer service experience
- Experience with Applicant Tracking Systems (ATS)
- Experience with CRM platforms
- Microsoft Office applications
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The Company
What We Do
Confie is the largest independent personal lines insurance agency and broker in the United States, operating as a leading call center in Tijuana that provides customer service, back office support, and sales for US insurance companies.
