Recruitment Operations Specialist

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

Job Summary

The Recruitment Operations Specialist is responsible for supporting the smooth and efficient running of the pillars of Agency Recruitment and Distribution Expansion, i.e., Recruitment, PRUVenture Elite and Ascend, PRUManager, and Distribution Expansion through administrative and operational support. This includes managing recruitment processes, coordinating schedules, maintaining accurate records and generating timely reports. The Recruitment Operations Specialist ensures all program activities are executed smoothly. 

Job Accountabilities 

• Recruitment Support - Coordinate and administer activities including screening of applicant documents, scheduling of interviews, tracking candidate progress, maintaining complete recruitment records, and provide timely feedback on interview results

• Training Coordination - Assist facilitators in organizing program related events including scheduling, attendance tracking, and preparation of materials. 

• Sales Management Support - Assist in monitoring performance through collecting data and preparing reports. Support program managers in implementing sales initiatives and tracking progress of participants regularly

• Reporting and Documentation Maintain accurate records of program activities, participant progress and operational metrics. Prepare and submit accurate and timely reports for program evaluation and decision-making

• Program Administration - Ensures day-to-day operations of the program by managing communications, and addressing operational issues as they arise and work closely with program managers and trainers to align program effectiveness

• Compliance - Ensure that all company policies, procedures, programs and instruction are carried out, Be familiar and understand Pru Life UK Compliance Standards. Must be fully aware of his/her responsibilities and competent to carry them out to the required standards. Must report all compliance matters openly and honestly to their Compliance Officer in accordance with the reporting requirements operated by the Compliance Officer. Must operate a process within his/her department to ensure that all relevant compliance matters are identified and reported

•  Perform other functions as may be assigned

Job Qualifications

• College graduate major in business management, marketing, communications, teaching or other related fields

• Domain knowledge of the industry: processes, basic plans, compensation, and R&I

• With industry certification (e,g., FLMI, CTEP, CWP, etc)

• Sales Management

• Leadership and management 

• Communication 

• Negotiating and Influencing

• Data management

• At least 5 years of sales management and/or training experience preferably gained from a life insurance company

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.