Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.
Job Summary
The Recruitment Operations Specialist supports Agency Recruitment Operations by managing recruitment data, preparing reports and dashboards and monitoring recruitment funnel performance
Job Responsibilities
Recruitment Data Analysis and Reporting
Monitor recruitment funnel performance across recruitment channels and campaigns
Prepare recurring dashboards, scorecards, and reports to track key recruitment metrics such as lead generation, conversion rates, onboarding progress, and recruiter productivity
Monitor candidate movement across the recruitment funnel and identify candidate drop-off points and engagement opportunities
Ensure timely and accurate preparation of management reports and performance updates
Assist in maintaining automated reporting tools and dashboards to improve reporting efficiency
Stakeholder Support and Collaboration
Provide data, reports, and analytical support for recruitment initiatives, campaigns, and business reviews
Support business discussions by providing relevant recruitment and operational performance data
Data Management and Quality Assurance
Maintain the accuracy, completeness, and integrity of recruitment-related data and reports
Perform regular data validation and reconciliation activities to ensure reporting accuracy
Support the implementation and maintenance of data governance and reporting standards
Document reporting processes, report definitions, and data requirements
Process Improvement and Project Support
Support recruitment operations projects and process improvement initiatives
Participate in the enhancement of reporting tools, dashboards, and recruitment tracking mechanisms
Recruitment Systems and Analytics Support
Maintain recruitment dashboards, reporting databases, and tracking tools
Utilize available analytical tools and techniques to support recruitment performance analysis
Compliance
Ensure that all company policies, procedures, programs and instruction are carried out
Be familiar and understand Pru Life UK Compliance Standards. Must be fully aware of his/her responsibilities and competent to carry them out to the required standards. Must report all compliance matters openly and honestly to their Compliance Officer in accordance with the reporting requirements operated by the Compliance Officer. Must operate a process within his/her department to ensure that all relevant compliance matters are identified and reported
Job Qualifications
Bachelor’s or College Degree in Statistics, Business Analytics, Data Science, or related field
Advance proficiency in tools such as Excel, MS SQL Server, Tableau/Power BI, and Python/R.
Experience with CRM or ATS platforms (e.g., Salesforce, Workday).
Knowledge of life insurance distribution channels and agent lifecycle.
Analytical thinking and problem-solving skills.
Understanding of recruitment KPIs and funnel metrics.
Good communication and presentation skills.
Detail-oriented with a focus on data accuracy and quality.
Project management and multitasking ability
At least two (2) years of experience in data analytics ideally in a role within the insurance, financial services, or sales recruitment industry
Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.
Skills Required
- College graduate major in business management, marketing, communications, teaching or other related fields
- Domain knowledge of the industry: processes, basic plans, compensation, and R&I
- At least 5 years of sales management and/or training experience preferably gained from a life insurance company
- Industry certification (e.g., FLMI, CTEP, CWP, etc)
- Sales Management
- Leadership and management
- Communication
- Negotiating and Influencing
- Data management
What We Do
In Asia and Africa, Prudential has been providing familiar, trusted financial security to people for 100 years. Today, headquartered in Hong Kong and London, we are ranked top three in 12 Asian markets with 18 million customers, around 68,000 average monthly active agents and access to over 27,000 bank branches in the region. Prudential is focused on opportunities in the most exciting growth markets in Asia and Africa. With access to over 4 billion people in both these regions, we are investing in broadening our presence and building our leadership in the life and asset management markets. We are committed to making a positive impact on our customers, our employees and our communities by delivering the best savings, health and protection solutions to people so they can get the most out of life. Visit our websites for more information Prudential plc: https://www.prudentialplc.com/ Prudence Foundation: https://www.prudentialplc.com/en/prudence-foundation
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