The Recruitment Lead will manage and scale hiring operations across European markets, with a strong focus on high-volume and BPO recruitment. This role requires ownership of recruitment delivery, team performance, and market strategy, ensuring consistent achievement of hiring targets.
Key Responsibilities- Team Leadership
- Lead, mentor, and manage a team of recruiters across multiple markets
- Set performance targets and monitor team KPIs (e.g., time-to-fill, conversion rates, pipeline health)
- Drive accountability and continuous improvement within the team
- Recruitment Operations
- Own end-to-end recruitment processes for assigned regions and roles
- Manage high-volume (mass hiring) and BPO recruitment campaigns
- Ensure efficient candidate funnel management from sourcing to onboarding
- Market & Workforce Planning
- Analyze hiring markets across Europe, particularly Ukraine
- Develop hiring strategies based on talent availability and business demand
- Estimate hiring capacity and forecast workforce needs
- Data & Analytics
- Track and analyze recruitment metrics (e.g., sourcing channels, conversion ratios, hiring velocity)
- Use data to optimize processes and improve hiring outcomes
- Report recruitment performance to stakeholders
- Tools & Systems
- Utilize and optimize ATS and recruitment tools
- Ensure accurate data tracking and reporting within systems
- Stakeholder Management
- Partner with hiring managers and leadership on hiring needs and timelines
- Align recruitment strategy with business goals
- Proven experience as a Recruitment Team Leader / Lead Recruiter
- Strong background in BPO and/or mass hiring
- Experience recruiting across European markets (Ukraine preferred)
- Demonstrated ownership of recruitment metrics and analytics
- Hands-on experience with ATS platforms and recruitment tools
- Ability to manage high-volume hiring pipelines
- Strong leadership, organizational, and communication skills
- Fluent in English (additional European languages are a plus)
- Can work remotely
Skills Required
- Proven experience as a Recruitment Team Leader / Lead Recruiter
- Strong background in BPO and/or mass hiring
- Experience recruiting across European markets
- Demonstrated ownership of recruitment metrics and analytics
- Hands-on experience with ATS platforms and recruitment tools
- Ability to manage high-volume hiring pipelines
- Strong leadership, organizational, and communication skills
- Fluent in English
- Additional European languages are a plus
What We Do
Founded in 2015, Helpware is a company taking a modern approach to the outsourcing industry. We created the company to change perceptions of what outsourcing is and can be, and we did that by building amazing cultures in each of our locations, and by simply treating our employees better. With Helpware, we are all a team and family, and you'll see that true difference when partnering with us. Helpware builds customized teams in Customer Service and Back Office for industry-leading startups and modern companies. With offices in California, Colorado, Kentucky, Ukraine, Philippines, Germany, and Mexico, we have the global scale to tailor custom teams and processes for success to our many powerhouse clients. Helpware has grown over the years, initially catering to startup client partners, and has now evolved into creating client partnerships with large enterprises as well.
