The Recruitment Director will play a key leadership role in shaping and driving the end-to-end recruitment strategy for high-volume agent hiring across all Philippine sites. This role will lead sourcing, hiring, onboarding coordination, recruitment operations, and stakeholder partnerships to ensure the organization consistently meets hiring targets, ramp requirements, and quality standards while delivering a strong candidate and business partner experience.
Key responsibilities
Lead and oversee high-volume agent hiring across all PH sites, ensuring recruitment goals are delivered within agreed timelines and service level commitments.
Design and execute forward-thinking recruitment strategies that support business growth, ramp plans, seasonal hiring needs, and site-specific workforce requirements.
Coach, guide, and empower recruitment managers, recruiters, sourcing specialists, and recruitment support teams to strengthen performance, accountability, and consistency.
Partner closely with Operations, Workforce Management, Training, HR, and site leadership to understand hiring forecasts, staffing gaps, and onboarding readiness.
Champion creative and effective sourcing strategies through job boards, social media, employee referrals, recruitment events, community partnerships, campus initiatives, and other talent channels.
Ensure candidate pipelines are healthy and sufficient to support current and future volume hiring demands.
Oversee the recruitment process from requisition intake, sourcing, screening, assessment, interview coordination, offer management, pre-employment completion, and onboarding handoff.
Monitor recruitment funnel metrics, including applicant flow, show-up rates, selection rates, offer acceptance, hiring productivity, time-to-fill, and onboarding completion.
Proactively identify process gaps and lead improvements that enhance recruitment efficiency, candidate quality, and stakeholder satisfaction.
Build and maintain strong relationships with internal stakeholders, external vendors, recruitment partners, and talent communities.
About you
Bachelor's degree in Human Resources, Business Administration, Psychology, or a related field; advanced degree or HR certification is an advantage.
At least 8–10 years of progressive recruitment experience, with significant exposure to high-volume hiring in the BPO, contact center, shared services, or similar fast-paced environment.
Minimum of 5 years of people leadership experience managing recruitment, sourcing, or talent acquisition teams.
Preferred Qualifications
Bachelor's degree in Human Resources, Business Administration, Psychology, or a related field; advanced degree or HR certification is an advantage.
At least 8–10 years of progressive recruitment experience, with significant exposure to high-volume hiring in the BPO, contact center, shared services, or similar fast-paced environment.
Minimum of 5 years of people leadership experience managing recruitment, sourcing, or talent acquisition teams.
Skills Required
- Bachelor's degree in Human Resources, Business Administration, Psychology, or a related field
- 8-10 years of progressive recruitment experience
- Significant experience with high-volume hiring in BPO, contact center, shared services, or a similar fast-paced environment
- At least 5 years of people leadership experience managing recruitment, sourcing, or talent acquisition teams
- Advanced degree or HR certification
Afni, Inc. Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Afni, Inc. and has not been reviewed or approved by Afni, Inc..
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Strong & Reliable Incentives — Incentive programs (performance-based and referral) are available in many roles and can add to earnings when targets are met. The pay-and-bonus structure is described as a positive aspect in certain positions.
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Leave & Time Off Breadth — Paid time off for holidays and vacations is part of the package. Training periods also include additional holiday time, indicating a defined time-off offering.
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Wellbeing & Lifestyle Benefits — Tuition reimbursement up to $5,250, a casual “Dress for Your Day” policy, and on-site events provide added non-cash value. Full-time schedules and referral rewards are also positioned as perks.
Afni, Inc. Insights
What We Do
When people reach for their phones, use laptops, or grab their tablets, Afni's contact center teams are there to provide prompt and friendly help. That's Afni. We're a global team of people who love helping companies develop meaningful and profitable relationships with customers. In 1936, we got our start in Bloomington, Illinois as a consumer collections agency. Today, we're so much more. Our channel strategies and customer lifecycle solutions give our clients ways to connect with their customers for many reasons, using their customers' channels of choice.
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