At SeaWorld, we're passionate about caring for animals. In fact, we've already rescued over 40,000 animals (and counting!). And we can save you from being stuck in just another job. Join us and help bring joy, excitement, and lasting memories to people from around the world. We're seeking enthusiastic, dedicated, and hard-working individuals to become our Ambassadors. Join us and play an important part on our incredible team!
What you get to do:
You will coordinate the onboarding proses and ensure that all candidates receive a positive new hire experience. You’ll mentor and monitor onboarding specialist and act as the local point of contact for recruiting. You’ll be a fantastic communicator, highly organized, and have outstanding leadership skills who will also work alongside the team to onboard new hires.
Specifically you will:
- Coach, train, and mentor team members to ensure positive candidate experiences
- Assist with having a pipeline of onboarding specialists to ensure we are fully staffed to support processing appointments
- Join weekly recruiting meetings and partner with recruitment outsourcing partner to ensure staffing needs are being met and/or that issues are escalated
- Provide input and make recommendations on improving or enhancing the onboarding process
- Assist in creating and modifying SOPs (Standard Operating Procedures)
- Onboard new hires by processing required paperwork (I-9, direct deposit, parental consent forms, etc.)
- Assist walk-ins with their application and with the hiring process
- Participate in job fairs, local community outreach and other grassroots recruiting as needed
- Order onboarding equipment (badges, ID’s, etc.) as needed
- Communicate professionally and effectively with Ambassadors, Vendors and our Guests
- Perform other duties as assigned to include but not limited to front desk coverage, fielding questions from guests and ambassadors
What it takes to succeed:
- At least 18 years of age
- High school diploma or equivalent
- 3 to 5 years of related work experience
- Excellent organizational, verbal, and written communication skills; able to efficiently communicate at all levels
- Work a flexible schedule/hour based on business needs, to include opening, mid-, and closing shifts, nights, weekends, and holidays
- Strong interpersonal skills and able to work effectively in a team-based environment
- Self-driven individual that requires minimal supervision
- Proficient computer skills
What else is important:
- A strong leader. You’ll bring you’re the team together, keeping them motivated, connected, and well-resourced.
- A dedicated team player. You thrive in a fast-paced environment and have no problem supporting your team and rolling up yourselves to process candidates.
- A stellar communicator. No matter who you’re speaking with, you listen, understand, and engage with confidence and expertise.
- A skillful multitasker. You’ll train and mentor staff while ensuring your knowledge of our process is incredibly sharp and keep an eye on operational requirements… sometimes all in a single day.
- Tech savvy. You know your way around a computer and can pick up new programs in a snap, utilizing tools to support your efficiency and performance.
- Must be able to lift, push, pull and/or carry up to 50 lbs.
- Position engages in extensive walking and standing throughout entire work shift and climb/ascend heights, if needed
- Perform the following physical activities: kneeling, squatting, bend floor-to waist/waist-to-overhead, reach overhead, simple grasp and fine hand manipulation tasks (use of tools/keyboard/writing)
- Must be able to work indoors and outdoors, in varying weather, to include extreme heat. Position may be exposed to fumes, dust, odors, and cold/heat temperature extremes
- Perform cleaning duties, including use of cleaning chemicals
- Work a flexible schedule/hour based on business need, to include opening, mid-, and closing shifts, nights, weekends, and holidays
- Must be flexible in work locations as placement will depend on business needs and career development opportunities
The perks of the position:
- Paid Time Off
- Complimentary Park Tickets and Passes
- Park Discounts on Food and Merchandise
- Medical, Dental, and Vision Insurance
- 401K Retirement plan
- Voluntary Insurance
- Life Insurance
- Disability Benefits
- Tuition Reimbursement
- Dependent and Health Care Flexible Spending Accounts
- Employee Assistance Program
- Legal Assistance Plan
EEO Employer:
SEAWORLD PARKS & ENTERTAINMENT IS AN EQUAL OPPORTUNITY EMPLOYER. ALL APPLICANTS WILL BE CONSIDERED WITHOUT REGARD TO AGE, RACE, COLOR, RELIGION, SEX, NATIONAL ORIGIN, SEXUAL ORIENTATION, PREGNANCY, GENDER IDENTITY OR EXPRESSION, DISABILITY OR COVERED VETERAN STATUS.
Skills Required
- At least 18 years of age
- High school diploma or equivalent
- 3 to 5 years of related work experience
- Excellent organizational, verbal, and written communication skills
- Strong interpersonal skills and ability to work effectively in a team-based environment
- Ability to work independently with minimal supervision
- Proficient computer skills
- Flexible availability for opening, mid, and closing shifts, nights, weekends, and holidays
- Ability to lift, push, pull, or carry up to 50 pounds
- Ability to walk and stand extensively during the work shift
- Ability to climb or ascend heights if needed
- Ability to perform kneeling, squatting, bending, reaching, grasping, and fine hand-manipulation tasks
- Ability to work indoors and outdoors in varying weather and temperature extremes
- Ability to work around fumes, dust, odors, and cleaning chemicals
- Flexibility to work at different locations based on business needs and career development opportunities
What We Do
SeaWorld Entertainment, Inc. (now United Parks & Resorts) is a leading theme park and entertainment company that operates a portfolio of destination and regional theme parks across the United States, focusing on animal experiences and conservation.
