About Poetic
Poetic is creating the next layer of human-computer interaction - combining the intelligence of AI with the reliability of software. We automate the most complex manual processes for the world's largest enterprises using a new English programming language that blends structured control flow with natural language instructions. Processes that once took hours can now be completed in a fraction of the time at superhuman quality.
Poetic is deployed globally, powering critical workflows for Fortune 500 companies with 99%+ quality across over half a million production runs.
About the Role
We're hiring our first Recruiting Operations Lead to own and scale the infrastructure supporting Poetic’s high-volume recruiting operation alongside the founding talent team. Together, you will build out Poetic's hiring process in a rapid-growth environment.
You’ll be responsible for building reliable systems, analytics, and processes that enable us to hire efficiently as we grow. You’ll own our recruiting technology stack, establish strong data foundations, and leverage AI and automation to improve how our team operates.
What We’re Looking For
4+ years in Recruiting Operations at a high growth startup
Strong hands-on experience configuring and improving a modern ATS; direct Ashby experience is required
Deep experience with talent tools and reporting, building strategy out of ambiguity
Demonstrated experience independently building AI-powered tools, automations, or internal applications to solve operational problems. Comfortable leveraging modern AI tools to rapidly prototype and deploy practical solutions.
Strong analytical judgment, with experience diagnosing operational inefficiencies, prioritizing improvements, and translating recruiting data into actionable recommendations.
Experience with data analytics.
Nice to Have
Experience as one of the first talent hires at a startup
Broader People Operations experience
Experience with data enrichment and programming
Experience organizing and coordinating events and complex logistics
Why This Role
Most talent operations jobs come with a function already in place. Here, you’ll be building it from the ground up – a legacy that Poetic hires will experience for a long time afterwards.
Skills Required
- 4+ years of Recruiting Operations experience at a high-growth startup
- Hands-on experience configuring and improving a modern ATS
- Direct Ashby experience
- Deep experience with talent tools and reporting
- Experience building strategy from ambiguity
- Experience independently building AI-powered tools, automations, or internal applications
- Comfort leveraging modern AI tools to prototype and deploy practical solutions
- Strong analytical judgment
- Experience diagnosing operational inefficiencies and prioritizing improvements
- Experience translating recruiting data into actionable recommendations
- Experience with data analytics
- Experience as one of the first talent hires at a startup
- Broader People Operations experience
- Experience with data enrichment and programming
- Experience organizing and coordinating events and complex logistics
What We Do
Poetic provides an AI-powered software platform that turns business procedures into executable workflows. Its learning system ingests procedures and training materials, incorporates expert feedback, and adapts when underlying systems change. The platform automates complex, multi-hour enterprise processes such as fraud investigation, KYC, and dispute handling, while supporting quality, process adherence, faster decisions, and more consistent customer experiences at enterprise scale.
