Role Details
Work Setup: Remote
Work Location: Metro Manila
Duration: 4 months (with possibility for absorption)
About Us
PartnerHero is now Crescendo — a stronger, bolder force in customer experience.
Crescendo represents growth, momentum, and transformation. By bringing together PartnerHero’s world-class outsourcing expertise and Crescendo’s innovation in customer experience and operations, we’re setting a new global standard.
We deliver Augmented AI — the powerful combination of agentic AI and real human expertise — giving our partners scalable, 24/7 support in any language without compromising quality or empathy. At Crescendo, we don’t just connect talent with opportunity — we elevate businesses and people worldwide. Our integrated technology, global reach, and people-first culture empower teams to thrive and partners to grow faster.
Welcome to Crescendo. Welcome to what’s next.
The Role
The Recruitment Onboarding Coordinator plays a key role in ensuring a smooth transition from candidate acceptance to their successful onboarding. This role bridges Talent Acquisition, HR, and Operations by managing pre-employment requirements, coordinating with stakeholders, and delivering a positive new-hire experience.
What You’ll Do:
- Coordinate end-to-end onboarding activities for new hires, including documentation, background checks, orientation scheduling, and compliance requirements.
- Ensure accuracy and timely completion of all pre-employment processes.
- Serve as the primary point of contact for new hires, addressing questions and guiding them through the onboarding journey.
- Collaborate with recruiters to transition candidates from offer acceptance to onboarding.
- Track onboarding metrics (time-to-onboard, completion rates, compliance gaps) and report regularly to the Recruitment and HR teams.
- Maintain organized candidate files and ensure proper data entry in HRIS/ATS systems.
- Ensure that all new hire documentation complies with legal, regulatory, and company standards.
- Partner with HR to process government remittances, benefits enrollment, and employment contracts.
- Monitor onboarding checklists and escalate delays or discrepancies.
What We Expect From You:
- Bachelor’s degree in Human Resources, Business Administration, or a related field (preferred).
- 1–3 years of experience in recruitment coordination, HR administration, or onboarding support.
- Familiarity with HRIS, ATS, and recruitment tools.
- Strong organizational skills and attention to detail.
- Excellent written and verbal communication skills.
- Ability to manage multiple priorities in a fast-paced environment.
What You’ll Get In Return:
- Hybrid working arrangements
- Competitive base salary
- Generous paid vacation
- Attractive benefits package including medical, dental, and vision options (based on country of residence)
- Paid Sabbatical Leave
- Access to free posture-based fitness workouts from home
- 1-on-1 coaching, mentorship, and cross-functional learning opportunities
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What We Do
PartnerHero is the BPO for companies that care about quality and people. We connect talented and capable people from all over the world with innovative companies who care about business metrics and values. We're big fans of integrity, finding the right fit, and bringing opportunity to places that have traditionally been left behind.
We specialize in Customer Support, Trust & Safety, Quality Assurance and Software QA. Visit our website and drop us a line.
